ZOS_JessicaFolsom

Hey @BOERjos it sounds like you're in the right place with our Customer Support team. What's your ticket number?

Hi everyone,

We wanted to let you know we've been reading your feedback about the Shadowfen Tide-Beads/kilt lead drop-rate, the time needed, and the challenges getting a drop during this initial launch rush. We are taking your feedback and concerns into consideration as we review the current lead drop-rate data. Thank you for sharing your thoughts with us - if we do make any changes, we'll let you know.

Hi everyone,

We got confirmation this morning that a fix for the block cost issue reported in this thread will be going into the next PC/Mac and Stadia incremental patch (on June 14.)

FantasticFreddie;c-7281825

Oh good. When is that?

The next PC/Mac and Stadia incremental is currently on the schedule for June 14 (next Monday.)

Wolfkeks;c-7281499

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

Hi all,

The hotfix we ran this morning should have stopped new cases of equipped Companion gear loss (and a related specific exploit.) Unfortunately, the fix was not to replace previously lost gear. If you encounter a new situation where your Companion loses their equipped gear, after this morning's hotfix, please let us know with as many details as can.

Thank you, everyone. We know this one has been frustrating and we appreciate the information everyone has provided.

Hey @neferpitou73, thanks for bumping this one. We can confirm that we do have a bug in for the issue you're describing and the Combat team is investigating it.

RizzlyBear;c-7276305

Thank the Divines...I had to stop playing since the Update....Bought white gear from NPC 5 times...

Sorry, @RizzlyBear :( It has been frustrating, for sure.

msetten;c-7276303

Will this also be fixed for console before it gets released next week?

Yes, we were able to get the fix into the build for console launch.

Hi everyone,

We wanted to let you know that the issue where Companions would sometimes lose their equipped gear is being fixed during a hotfix with downtime tomorrow morning (June 4.) Thank you again for reporting this and providing such helpful details.

You can see the full hotfix message for tomorrow here.

NeillMcAttack;c-7273063

@ZOS_JessicaFolsom

Could this have something to do with the 5 piece bonus bug? As most of the sets I have heard reported appear to be sets that are commonly only ran on one bar!

Dev believes it might be, though we are still investigating the issue. Thanks for passing this one along as well. :smile:

Thank you. Just saw a similar post about another set (but the same behavior) by @MirandaSharp in another thread. We're investigating. This may be related to the issue described here.

Thank you for the report @tymojamson. Have you noticed this happening with any other sets? Does swapping weapons trigger this 100% of the time?

Hi all, we want you to know that we have seen this thread and are investigating.

Thanks for the character info, @BrentBlemish and @PureEnvelope35! We've passed these along to Dev to help with their investigation of this issue.

robpr;c-7272282

No disconnects, relogging or swapping to Mirri didnt fix. Gear was permanently gone.

Thank you. Was it Bastian or Mirri? Or did you encounter this issue with both?

Hi @robpr we're investigating this. Did you experience a disconnect at any point during the situation you described? If you relog, does Bastian's starting gear re-appear?

BrentBlemish;c-7272230

My character Hugs N Pugs

The pieces that I have equipped are two daggers and jewelry. I have to completely unequip all of them and re equip them fully to get the 5 pc back.

Zone transitions are almost anywhere honestly. I traveled to Blackwood from a player home, I lost the bonus. When I logged in today I lost the bonus. After running around blackwood and went into a Oblivion portal tranistioning into the deadlands, I lost the bonus. When I started bastion quest line and walked into Deepscorn Hollow for his quest, I lost the bonus. So it's almost any transition honestly.

Hiya! :smiley: Thanks so much! Is this on PC-NA or PC-EU?

@PureEnvelope35 Thank you for the info. May we get a character name or two? We're taking a look at specific character set-ups as part of our investigation.

Hey @BrentBlemish thank you for the info. We are aware of this and actively investigating. What is the character name for the character you are experiencing this on? Also, what pieces do you have equipped and could you provide a few zone transition examples where you have had this occur?

Thanks!

Hi @SamaelHQ! As @essi2 noted, it was always intended to come out along with the next Crown Crate season release following Blackwood and Update 30. In this case, that will be mid-June. We'll share a date and more details about it shortly before the new season begins, as usual.

Hi everyone, we wanted to give you an update on the item UI issues currently on the ESO console servers. Due to certification timing for the upcoming Blackwood Chapter and ESO Console Enhanced, we will not have any more console incremental patches before the Blackwood and Update 30 launch. The fix for this issue will be in the Update 30 launch patch on June 8. In the meantime, we encourage you to use the temporary workarounds for these issues, linked below. We understand this is frustrating and thank you for your patience.

What do I do if menus and inventory screens aren't updating properly? https://help.elderscrollsonline.com/app/answers/detail/a_id/53089

What do I do if I'm experiencing a lag or delay while selling items? https://help.eldersc... Read more