ZOS_JessicaFolsom

Hi everyone! We are aware and investigating. Thank you.

We have received some reports of customers receiving unexpected one-time password (OTP) emails. Unfortunately, it is common this time of year, especially in gaming, to see an uptick in account security-related activity.

Firstly, we want to let everyone know that we recently made some changes to the OTP system to enhance player security. You may see additional OTP emails for a short while, and it is possible they may appear in a foreign language. We also wanted to take this opportunity to remind everyone that OTP emails are designed to protect your account and to provide some tips on how to best protect yourselves and your accounts.

Anytime you receive a one-time password email that you didn't expect, we recommend you take the following standard steps:
[list]
[*] Delete the email without clicking any links
[*] Out of an abundance of caution, change your ESO password to a new, unique password
[*] Never reuse passwords from other accounts
[/list]
... Read more

This morning, we turned off Voice Chat Accessibility (speech-to-text) on our console servers to address a back-end issue with the feature. Players will still be able to toggle Voice Chat Accessibility on and off, but the system will not function while we have it turned off. We currently do not have an ETA for when we will turn Voice Chat Accessibility back on.

Please note that Narrate Chat (text-to-speech) is unaffected and still works.

Thank you for your patience. We will update this thread as we have more information.

Hello! For those of you encountering this issue, do you have ESO on Steam?

Hi everyone,

This is now fixes on all servers and Endeavors are available. Thank you for your patience!

Hey all, thanks for the reports. Confirming we are looking into this right now.

During the PC/Mac and Stadia incremental patch maintenance on Monday, September 19, we are granting Seals of Endeavor to all players who were affected by the issue on September 7 where players did not receive Seals of Endeavor upon completing Endeavors.

Players will be granted the number of Seals of Endeavor that they should have earned during the time that the issue occurred, which was between 9:04 AM EDT and 10:11 AM EDT on Wednesday, September 7. Only affected players will be a part of this grant.

When the servers reopen on September 19, players who were a part of this grant will find their Seals of Endeavor added to their existing currency.

Thank you for your patience!

Hi everyone,

As a follow up to this, we have identified the issue and have put up a ... Read more

Thanks everyone. We are tracking a separate UI error that seems directly related to the Activity Finder. It sounds like this is something different.

For those who encounter this issue, could you please try manually closing the game, and let us know here if that does not work?

Thanks, everyone!

For those reporting this issue, were you queued up for something in the Activity Finder when this happened? If so, what queue were you in?

Hey @ElementalDud and @Olav_the_Stout, which Wayshrine did you use and where were you traveling to and from?

As a follow-up, @katanagirl1 and @ElementalDud would you two please put in a Support ticket via our Support Portal so we can gather a bit more info from you? Thank you!

Hello! Thank you @katanagirl1 and @ElementalDud for reporting this. We're looking into it and the detail that it happened after using a Wayshrine does help. If anyone has additional details, please drop them in this thread.

Thanks!

NiteFire;c-7696235

@ZOS_JessicaFolsom
I play on the PlayStation NA server and had this bug about a month ago at the same spot OP is describing. We tried all dying and respawning at beginning of dungeon, we looked for any trash mobs we might have missed. Nothing worked and we couldn't finish the dungeon

Thank you, @NiteFire! These details are helpful.

Hi @Vicquemare! Thanks for bringing this to our attention. We are looking into this.

HI @N00BxV1 - thanks for reporting this. Could you check and see if the style is in your list of known styles already or not?

Hey @AvalonRanger thanks for the report. Are you able to provide any additional details that may help us reproduce this issue? You mention that "other dungeons have this type of bug" as well. Which dungeons? And it is specifically doors? Is it everyone in your party or just you?

Lastly, is this new as of today, or was it happening before today's update?

Hi all,

We can confirm that this is a tooltip error. The tooltip for Empower should say it increases Heavy Attack damage by 80%. This will be fixed in a future patch.

Thank you!

Hi everyone,

We have just completed a hotfix on all realms that included the following:
[list][*] Fixed an issue where some players had an excess amount of Champion Points upon logging in after a Champion Points reset. (Excess Champion Points were not permanent.)
[*] Fixed an issue where Collector's Edition mail was not properly appearing in the in-game mailbox for some players.[/list]

Thank you for your patience!

Thank you for raising this, @Woeler - to confirm for everyone, we are investigating this.