For those who are still blocked from logging in, we are continuing to work on resolving the locked accounts and a small number of accounts will be unlocked later today.Hi, everyone. We have completed the restoration work for the small number of accounts mentioned in the quote above. Those players have received an email notifying them that their accounts are now restored and available. Work on the rest is ongoing, and we will have another update for you tomorrow. Thank you for your continued patience.
Maybe you can just exchange the day 31 reward with the day 25 or day 24 reward. People are upset because the day 31 reward is of some value (3000 Tel'Var is two complete rounds of IC dailies plus some from kills, for an average player who's not that interested in IC) but I guess nobody would care about if they lose some buff food or some poisons.Yep, we totally get it. That's an interesting solution idea! We'll pass that along. For anyone following this thread, in talking with the team this morning they may like a little more time to talk through solutions for that last-day reward (like the one suggested here) so that it's the best it can be. For that reason, it's likely we'll have that info for everyone a little later than tomorrow, like I originally said. We will keep an eye on this thread today, though, and let you know as soon as we've decided on the solution for those of you locked out of that last-day reward.
I did the power cycle and Orsinium showed up as Day 2 reward and I was able to claim it. I am not able to claim the day 3 reward (it says 21h) Scalecaller Crate.Great, thank you! That is the expected behavior, given the issue yesterday. So the issue is now resolved and DLR is unlocking when the next-day rollover happens, as it should. Affected players will be a day behind, and we are discussing options to get the reward for the last day of the month to those who should have qualified.
I did that yesterday - didn't resolve the issue. And now it would be too late, since I was already able to claim Orsinium, but being now one day behind regarding login rewards. As written. Checking again doesn't hurt, though..... Roy and Moss would be proud :) ... No, didn't change a thing.Got it, okay. I misunderstood - thanks for bearing with me. :) It is expected that anyone who encountered this issue is now behind by a day in the March Daily Login Rewards - that the last day of the month is greyed-out. We are discussing how to get affected players that reward and will share details either later today or tomorrow.
I have not been able to claim day two or day three rewards. I am able to highlight the day 2 and day 3 rewards, but the claim button stays greyed out. What platform and megaserver are you playing on? XBOX US If you claimed day one rewards? Yes Do you own Orsinium already? I have not purchased it, but have ESO Plus Any additional updates?Thank you @cschwingeb14_ESO. Could you please try the steps in the post right above yours, for power cycling your Xbox system?
What platform and megaserver are you playing on? Xbox EU If you claimed day one rewards? Yes Do you own Orsinium already? Yes, bought it and have ESO+ Any additional updates? Traveled through older, newer and newest DLC regions, no diceThank you @erdYrrson. This sounds a bit like you may need to power-cycle your Xbox system. We saw this with a small number of players last week when the March Daily Login Rewards began, and power-cycling was required to make Orsinium show up in the DLR rewards. Could you please give that a try? The instructions are here, if you need them: https://help.elderscrollsonline.com/#en/answer/62512
I managed to resolve the issue on my main account, both servers and then on my second account XEU but not XNA. NA has now got Orsinium but not the two Scalecaller crates that my other characters have so is still a day behind with the last day locked out. I thought the maintenance this morning was to fix it?Yes and no. The fix this morning was to get the Daily Login Reward system unlocking as it should when the next-day rollover happens. Due to the issue affecting yesterday, we did expect the final day of the month to be locked out and are discussing options for those who should have been in a state to qualify for it. This isn't our players' fault. :)
Would it be possible to just put it up on the Crown Store for free, like Imperial City is already? And will we be unable to claim the final log in reward?That is one option, yes. We want to ensure this issue isn't impacting everyone beyond one day, though, then we'll work on making sure everyone gets the rewards they should have gotten. We'll follow up with next steps about any missed rewards once we get the issue fixed.
PC EU also can't claim so....We know, for what it's worth. This is affecting all servers. We did a reboot on PC NA to see if it would fix the issue, and are currently still running some tests as part of the investigation.
- sleepyheadtm;c-8027552
Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road
- sleepyheadtm;c-8027540
Yup, trying to access the code redemption page and it's still stuck.
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