ZOS_Kevin

Just wanted to thank everyone for chiming in and helping @FlameDark get their footing with all the helpful info! Really great to see everyone helping out a new player.

Got some updates. GeneralGrundmann;c-8266163

@ZOS_Kevin Also got my email today, thanks! :) Still, more questions: 1. I bought two tickets with one goblet each over the same email address but got only one mail. How can I ensure that I get both my goblets?

So since purchasing needed to be done individually, there should have been another email for you to confirm. Please make sure to check to make you it isn't in spam or in another email. If you confirm that, we can get your information via DM and confirm with our team to make sure your goblets get to you. GeneralGrundmann;c-8266163

2. The mail states that shipping costs are taken care of. What about duties and customs? Are the goblets send from within the european union or from outside? Regards

All shipping and customs is covered

On Wednesday, February 19 beginning at 4:00am EST/9:00am UTC, we will be bringing down all ESO megaservers and the ESO store and account system for regularly scheduled quarterly backend datacenter fixes and updates. While we know this is frustrating given the previous maintenance earlier this month, this maintenance could not be combined with the previous one. So this maintenance timeframe is required. In addition to the regular maintenance, we will also be performing the U44 Incremental 3 for console at the same time. The maintenance time is slated to end at 12pm EST/5pm UTC. With this in mind, we recommend those participating in the "Love Calls from Tamriel" Golden Pursuit, to plan your time accordingly to complete the pursuit before the maintenance time starts. We will not be able to exte... Read more

Tendrielle;c-8265769

Hey, could you specify the time frame? is it the whole day, or parts of it? Which time zone?

Sure! So we will have a Guild Celebration that will take place over a few days. However, the Guild Summit part is one day. It will be on March 13. However, times are still being locked in. It will be friendly to North American working hours (EDT Timezone specifically by March 13) as our team will be hosting it, if that helps. But once we have times locked in, we will let everyone know.

Hi all, just wanted to flag that now that many of you have read the Q&A in the general section, we have now moved this to the PvP Section. Just keeping this organized. We will do the same with the general PvP Q&A when that is ready as well.

Hi All, thanks for flagging. We are aware this is happening and this should resolve soon for folks playing on NA megaservers.

The Elder Scrolls Online v10.3.4 introduces bug fixes and improvements across Fallen Banners, Greymoor, and Base Game zones as we enter the last week of PTS. Additionally, there are some fixes and adjustments to Vengeance campaign abilities based on your feedback. Lastly, there are some fixes for housing and event content, in addition to other minor fixes for base game content. As we close out PTS testing for Update 45, if you have feedback on PTS v10.3.4, make sure to provide it in our feedback and bug threads, located ... Read more

Thanks for the feedback, all. We'll send this to the team so they have the poll info.

The Elder Scrolls Online v10.2.10 is a minor update mainly focused on backend updates to better identify and resolve issues. [img alt="Table of Contents"]https://esossl-a.akamaihd.net/uploads/patch_notes/patch_notes_headers/en/table_of_contents.png[/img]

• Overview
• Base Game
• Miscellaneous

Squeex;c-8264114

@ZOS_Kevin It's too early for an RCA, but what seems to be the issue?

We have determined that it was a malicious network attacks against the ESO service. Our teams are working to keep track of these and adapt with various types of mitigation. There will be additional ping times due to mitigation being active. Just wanted to be clear there.

Hi all, we are investigating this now. Please note what Megaserver you are playing on so that we can make sure we are tracking things accordingly.

Hi everyone. We recognize that the unexpected extended maintenance downtime yesterday resulted in some players being unable to log into the game until the following day, and missing out on daily login rewards and some daily Seals of Endeavor. To make up for this, we are doing the following on all servers:

• We are adding the Crown Lesson: Riding Capacity
(x3) reward to Day 8 of the Daily Login Rewards for March.
• On March 3 and 4, all daily Endeavor activities will grant double the usual amount of Seals of Endeavor.

Thank you for your patience during yesterday's extended maintenance downtime.

This is the official discussion thread for, "Golden Pursuits—Celebrate Love and Beauty This February" "Grab a stunning outfit blessed by Dibella herself during the Love Calls from Tamriel Golden Pursuits campaign."

Hi all, quick update for the ESO store and account management system on elderscrollsonline.com. Given the time, we are going to leave the ESO store and account management system offline for the night. We have teams that will pick up the work in the morning and work throughout the day to make sure everything is squared away with the update. We expect that work to finish at 6:00pm EST/ 23:00 UTC on Thursday, February 6, 2025. Thank you for your patience and we will update once we have more information later in the day on February 6.

Hi Everyone. Wanted to provide an update that maintenance for the game megaservers has concluded. Thank you for your patience while we worked through some delays that were outside of our control that led to the extension our originally planned maintenance window for today. All live game servers are now back online and open to players, and the newest Golden Pursuit "Love Calls in Tamriel" is now active. We will publish the information article for this Golden Pursuit tomorrow morning. Please note that maintenance is still ongoing for the ESO store and account management system on elderscrollsonline.com. Thanks again for your patience!

agelonestar;c-8262875

@ZOS_Kevin you mentioned that paint is extended by 8 hours. Does this mean extended by a FURTHER 8 hours - i.e. 8 hours beyond the 5pm estimated completion time? I'm just wondering if it's worth sticking around tonight, or not.

The times reflected here are correct:

[EXTENDED] NA megaservers for maintenance – February 5, 12:00AM EST (5:00 UTC) - 8:00PM EST (February 6, 1:00 UTC)
[EXTENDED] EU megaservers for maintenance – February 5, 5:00 UTC (12:00AM EST) - February 6, 1:00 UTC (February 5, 8:00PM EST)
[EXTENDED] ESO Store and Account System for maintenance – February 5, 12:00AM EST (5:00 UTC) - 8:00PM EST (February 6, 1:00 UTC)

Holycannoli;c-8262724

What would cause it to be this damned long?

We are working on some upgrades and those are taking longer than anticipated. So we need the extra time to make sure everything updates properly and we have proper time to test before we open the servers again. We know this is frustrating, but thank you for your patience while we work on this.

We need to wait for everything to come back up. We know that isn't ideal, but we want to make sure the update goes well and nothing needs to be adjusted.

Hi all, providing an update here. After checking in with the team, it looks like maintenance will run longer than anticipated. Maintenance is being extended by 8hrs to account for the extra time needed to checks and getting through the rest of maintenance. We will update if things run early.

LadyGP;c-8262597

One thing I would caution against is that once the list gets compiled people are going to naturally assume the top 5 are going to be worked in that order and obviously this is not how development works. 343i (Halo Studios now) did a really good job when they went through something similar at communicating WHY say Top Issue #14 was solved before Top Issue #2. They would say something like... well we realized we couldn't solve #2 because #14 was directly responsible for a portion of said issue #2 so we had to solve that first before we can finish #2. People are going to unfairly freak out when they see the lower hanging fruit get solved first so just knowing that is going to come and be prepared to explain the reason behind it might make it easier on y'all. In no way trying to tell you how to do your job so hopefully this doesn't read in a condescending manner (text sucks lol).

No you're fine. No worries! We will plan to be clear in Patch No... Read more