frontier_support

Hi there,

I'm sorry to hear you're having trouble in-game. Please do get in touch with the team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!

~ Viking

Hi there,

I'm sorry to hear you're having trouble in-game. Please do get in touch with the team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!

~ Viking

Hi there!

I'm sorry to hear that! We're aware of a couple of issues cropping up like this. Please do contribute your findings via our Issue Tracker and our QA team can take a look! https://issues.frontierstore.net/

~ Viking

Hi there!

I'm sorry to hear there's trouble in-game! Please do contribute your findings via our Issue Tracker and our QA team can take a look! https://issues.frontierstore.net/

~ Viking

Hi there,

I'm sorry to hear you're having trouble in-game. Please do get in touch with the team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!

~ Viking

Hi there!

I'm sorry to there's potential trouble there! Please do contribute your findings via our Issue Tracker and our QA team can take a look! https://issues.frontierstore.net/

~ Viking

Hey CMDR,

This is a known issue and our QA team is currently investigating it. We aim to resolve this as soon as possible.

Apologies for any inconvenience caused.

- Ikaors

Hey CMDR,

This issue has been reported by other players since update 9.0 and our QA team is currently looking investigating it.

In the meantime, please contribute to this report https://issues.frontierstore.net/issue-detail/45776.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

I can see that this issue has been logged internally and is currently being looked at by our QA team. Unfortunately, we currently do not have further information to share but we do hope to resolve it as soon as we can.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Our QA team is aware of this issue and are currently investigating it. We hope to address it as soon as possible.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

I've also passed on the information to the relevant team and we hope to get this resolve as soon as possible.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

With upscaling set to normal, you may also want to up the graphics preset to give you the best graphical clarity.

If you need further assistance, please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.

- Ikaros

Hey CMDR,

Our QA team is aware of this issue and we aim to resolve it as soon as we can.

In the meantime, please contribute to this issue tracker report: https://issues.frontierstore.net/issue-detail/45730

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Sorry to hear that you are having trouble collecting samples.

This seems to be a known issue after the recent Update 9.0 and our QA team is currently investigating it.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Out of curiosity, do you have Citrix installed on your system?

We've received reports that this will severely tank the performance in Horizons due to the built-in 'app protection' in Citrix.

If you do not have Citrix installed, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-u...

Hey CMDR,

This issue appears to have been reported by other players on our issue tracker. Please contribute to this report https://issues.frontierstore.net/issue-detail/45771 and our QA department will investigate further.

Apologies for any inconvenience caused.

- Ikaros

Greetings Commander!

Sorry to hear you're having trouble here! If you get in touch via https://customersupport.frontier.co.uk/hc/en-us the team can take a look at your progress and make sure everything is ticking along as it should be!

~ Viking

Greetings Commander!

Worry not! All submitted tickets via https://customersupport.frontier.co.uk/hc/en-us will be responded to! Do make sure to provide as many details as possible, we'll be able to check out your account and see what might be going wrong for you!

~ Viking

Hey CMDR,

This is what's known as a white dwarf star. The neutron jet cone you see can temporarily supercharge your FSD to traverse longer distances. For more information, feel free to read it here.

- Ikaros

Hi there,

Sorry to hear you're having trouble! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look at your account.

~ Viking