frontier_support

frontier_support



15 Dec

Comment

Originally posted by CmdrHoratioNovastar

I submitted into one, but for everyone else with this problem, it might help to link the issue, since there are multiple of the same: https://issues.frontierstore.net/issue-detail/45731 This seems to be the correct one.

Just make sure to contribute to these as it helps us a lot!

- CMDR Zenit

Comment

Hi there,

I'm sorry to see you're having trouble in-game! Please do contribute your report via https://issues.frontierstore.net/ and our QA team can review!

~ Viking

Comment

Hi there,
I'm sorry to see you're having trouble in-game! Please do submit a report via https://issues.frontierstore.net/ and our QA team can review!
~ Viking

Comment

Hi there,

I'm sorry to see you're having trouble in-game! Please do submit a report via https://issues.frontierstore.net/ and our QA team can review!

~ Viking


14 Dec

Comment

Hey CMDR,

We are sorry that this is happening.

Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can assist further.

- Ikaros

Comment

Hey CMDR,

Do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file so that we can take a look and see if there's anything we can do to help.

To obtain your DxDiag file on Windows 7 or later follow these instructions:

Open the Start Menu

Type dxdia...

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Comment

Hey CMDR,

Scorpion SRV can only be deployed in Odyssey. You may see it in Horizons but it is not deployable.

- Ikaros

Comment

Hey CMDR,

This is an issue that we are currently looking into. We hope to resolve this as soon as possible.

Apologies for any inconvenience caused.

- Ikaros

Comment

Hi there, I'm sorry to hear you're having trouble in-game! Please do get in touch via customersupport.frontier.co.uk/hc/en-us and the team can take a look!

~ Viking

Comment

Hi there, I'm sorry to hear you're having trouble in-game! Please do get in touch via customersupport.frontier.co.uk/hc/en-us and the team can take a look!

~ Viking

Comment

Hi there, I'm sorry to hear you're having trouble in-game! Please do submit a report via https://issues.frontierstore.net/ and the QA team can take a look!

~ Viking

Comment

Hi there, I'm sorry to hear you're having trouble in-game! Please do get in touch via customersupport.frontier.co.uk/hc/en-us and the team can take a look!

~ Viking


13 Dec

Comment

Hi there, our update for these high priority issues was released this afternoon, so you should have no further issues in game regarding this.

If you continue to crash, you can send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can investigate with you.

- Nova

Comment

Hi there, if you're experiencing issues with FPS drops, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so we can look into this for you.

- Nova


12 Dec

Comment

Hello CMDR, please double check in your controls options that the correct inputs are registered for when you're in an SRV as well as in your ship. If there are still issues please contact us at https://customersupport.frontier.co.uk/hc/en-us

- Vostok

Comment

Hello CMDR, should be all up and running again now!

- Vostok

Comment

Hello CMDR, we're aware of players crashing when performing certain actions in outfitting and stored modules and are currently working on a fix. I apologise for the inconvenience in the meantime.

- Vostok

Comment

Hello CMDR, this is normally when trying to access the game from an account without direct access, please contact us at https://customersupport.frontier.co.uk/hc/en-us and we can take a more detailed look for you.

- Vostok

Comment

Hello CMDR, should be all up and working again now!

- Vostok