jgolenbo

jgolenbo



26 Feb

Comment

Originally posted by Hell_Diguner

I hope they had a ton of metrics-gathering tools running to preserve that catastrophic failure in all its glory.

Yea, it was a tough day. That’s why we’re trying to utilize PTS and make sure issues like these pop up there and don’t affect live.

Really appreciate everybody who turned out - on short notice, again(!) - and helped playtest and identify those issues for us.

Comment

Originally posted by Autoxidation

You do have dev flair tags! The topic is flagged "Dev Reply" any time one of the devs posts in it and you have Rogue Planet flair. :)

Thank you sir! :)

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This is powerful idea, thanks for sharing. I love this. Definitely will surface this with the design team and look at what’s possible with the (many) future updates coming to Sanctuary.

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Originally posted by Neiist

Sleepy tea then idk, it's gonna come sooner or later :)

I'm embarrassed to admit how much coffee I've had today...


24 Feb


20 Feb

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Originally posted by greekmythguy

Sorry for not knowing all the RPG reddit handles but sounds like you are staff? If so, thanks for the reply and I guess I dont have to post this every day then haha

Yessir, and no apologies necessary - we don’t have Dev flags yet on the subreddit, but I’m the PS2 Community Manager (you can hit me up on discord at jgolenbo#0710 or Twitter @jgolenbo). Myself, Wrel, Carto and the big boss A_Sites are the RPG redditors you’ll see here most often.

But if it helps us get our insta handle back post as often as you like :)

Comment

Random timing, but I was just digging into this today - the account above is not an official PS2 account, we have no association with it. But they did grab the PS2 handle back in the day so we’re working on getting it back for RPG (especially since the account is defunct). Not a major priority with everything else going on, but ideally we can get this account or launch a new one for folks who prefer insta over Twitter or FB in the near future.


15 Feb

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Hey all,

First off, thanks for all the love you've shown us this week - perfect timing for the holiday :)

I wanted to share Andy's letter (below) with an update on the launch timing of Escalation. He says what needs to be said, but I just want to emphasize his point that we wouldn't be making this call if we weren't getting quality feedback from all of you on Test, that we want to act upon before this update goes live. As always, THANK YOU! Enjoy the long weekend, and we'll see you all back planetside soon!

---

Article Link: https://www.planetside2.com/news/ps2-escalation-launch-update-february-2020

...

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04 Feb

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    jgolenbo on Forums - Thread - Direct
Hey everyone, I want to apologize to our PS4 community for the lack of notice for today's extended downtime (related to the database migration we performed on PC a few weeks ago - same patch, hence the longer than normal downtimes). Servers came down extra early, at 4:30 AM PST, and we're hoping to have them back up by 2:30 PM PST. I'll update this post as soon as that happens. Normally, we'd try to inform you AT LEAST 24 hours in advance, especially for a long downtime like this one, but I dropped the ball on this one. I wanted to let you guys know this wasn't the Dev's team fault, and it certainly isn't because we don't want to be transparent with our PS4 community. It was just a simple miscommunication, and it falls on me to be better going forward. Stay tuned for an update this afternoon as soon as servers are back up. Justin aka "jgolenbo" Rogue Planet Games, Community Manager

29 Jan

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    jgolenbo on Forums - Thread - Direct
Sharing an update from Rogue Planet Head and PlanetSide 2 Executive Producer Andy Sites about the extended downtime / hardware server upgrade that was performed on Tuesday, January 28: From Andy: Wanted to provide some details/transparency on the PlanetSide 2 server hardware upgrades we performed during our database maintenance yesterday. The tech ops team was able to complete the switch-over to the new hardware in all regions EXCEPT Emerald (US East). The logistics for the hardware upgrade in the data center that Emerald is housed in on the US East Coast is a bit more intensive. So we were not able to do it yesterday. I'm speaking with the Daybreak tech ops team this morning to get a handle on the timing of when it will be done. Once we have a confirmed date/time, we will share it. The plan would be to have it coincide with a regular game update, so it shouldn't cause any unnecessary extended down time once ready. We have been getting some positive feedback o... Read more

28 Jan

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    jgolenbo on Forums - Thread - Direct
All PC servers will be offline on Tuesday, January 28 starting at 4:30 AM PST (12:30 PM GMT) for extended maintenance to complete a one-time data migration and provide needed upgrades to our server hardware in NA and EU. Downtime is expected to last up to 12 hours. While servers are down, we are also publishing a small bug fix patch that should resolve the following issues on PC live servers:
  • Fixed a bug that caused footstep audio to get stuck playing.
  • Empire Strength now properly triggers Meltdown Alerts for V...
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24 Jan

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    jgolenbo on Forums - Thread - Direct
The extended PC maintenance postponed earlier this month has been rescheduled for next Tuesday, January 28, 2020 at 4:30 AM PST / 12:30 PM GMT. NA and EU servers are expected to be down for up to 12 hours on that date. While we're continuing to make strides reducing downtimes for game updates and standard maintenance, next week's extended downtime is necessary to complete a one-time data migration and provide needed upgrades to our server hardware in NA and EU. We're getting the news out to you now so you have as much heads-up as we can provide, and will do everything we can next Tuesday to wrap maintenance as quickly as possible. Once maintenance concludes and we confirm everything running smoothly, we'll schedule the corresponding PS4 maintenance in the same server regions.

18 Dec

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    jgolenbo on Forums - Thread - Direct
PS4 servers will be taken offline on Wednesday, December 18, 2019 at 11:00am PT for maintenance. Downtime is expected to last up to 3 hours. "NS has a pretty tight grip on the operation of their combat units, but I've come up with a way to hijack their disassembly sub-routine and get it to send false information. The window is small, but if we inject a virus at the moment the unit is taken offline, it won't get torn apart by the nano-machines when it goes down. After that, we'll need to recover any leftover husks from the battlefield." - Reconstructed chat log from an abandoned guerrilla outpost. Nanite Systems Operatives We've been working on giving NSO some noteworthy traits that make them fun as a stand-alone faction, while also patching the current holes in their arsenal. Below you'll find a new weapon, class, and vehicle. We plan to continue to iterate on the new vehicle and infantry class, so these... Read more

03 Dec

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    jgolenbo on Forums - Thread - Direct
A PC Hotfix is scheduled to go out on Tuesday, December 3 at 11am PT. This should resolve the top client crash occurring on PC. No server downtime is required. Patch Notes
  • Fixed a client crash that could occur when disconnecting from a server
  • Leave Queue button no longer has cut-off text in the World Map
  • Fixed minor text errors and added missing translations for Auraximas promotions

25 Nov

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    jgolenbo on Forums - Thread - Direct
All PC & PS4 servers will come offline at the below times/dates for maintenance:
  • PC: Monday, November 25 at 3:00 PM PST / 11:00 PM GMT
  • PS4: Tuesday, November 26 at 2:00 PM PST / 10:00 PM GMT
Downtime for each maintenance period is expected to last up to 1 hour. Patch notes:
  • Reduces performance hitches related to input processing
  • Fixes a crash that could occur when logging into multiple characters
  • World Map screen now correctly sizes at all supported resolutions
  • Brings data and assets required for 31 days of Auraximas Holiday sale

24 Nov

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    jgolenbo on Forums - Thread - Direct
PC & PS4 servers in Europe (Cobalt, Miller) and Asia (SolTech) will come down at 6:30 PM PST / 2:30 AM GMT for emergency maintenance. Tonight's maintenance will be server-side only (no client download) and is intended to resolve the connectivity issue that is still hampering some players from logging into continents from the world map screen. We will perform this maintenance on NA servers (Emerald, Connery) on both PC & PS4 early tomorrow morning, Sunday, November 24. Downtime is expected to last about 1 hour.

23 Nov

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    jgolenbo on Forums - Thread - Direct
All PC & PS4 servers will come down at 4:30 PM PST / 12:30 AM GMT for emergency maintenance. This is related to a connectivity issue which is keeping some players from being able to login to continents from the world map screen. There is no client download (hence, no additional patch notes), just a server fix to resolve the issue. Downtime should be under 1 hour for all servers.

21 Nov

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    jgolenbo on Forums - Thread - Direct
All PC & PS4 servers will be taken offline on Thursday, November 21, 2019 at approximately 10AM PST (6PM GMT) for maintenance. Downtime is expected to last up to 2 hours. Patch notes can be found here.
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    jgolenbo on Forums - Thread - Direct
PC & PS4 servers will be taken offline on Thursday, November, 21, 2019 at 10:00am PST for maintenance. Downtime is expected to last up to 2 hours. Patch Notes
  • Perfect Implants can now be equipped by all characters on an account that owns them.
  • Added a new Double XP event for all players starting Monday, November 25th and running through Saturday, November 30th (members-only Double XP weekend is still on for Friday, November 22nd through Sunday, November 24th).
  • Fixed broken text string in Membership Panel.
  • Perfect Implants no longer show on Implants Screen, but can still be viewed and equipped through the Terminal / Character Loadout screen.
  • PS4 Only: Fixed Infravision not showing player highlights.
  • Server stability improvements.

20 Nov

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    jgolenbo on Forums - Thread - Direct
EDIT: PC servers will come down at 7:30 PM PST / 3:30 AM GMT for maintenance to resolve the issue with the 7th Anniversary Bundles and restore them to the Depot. Anticipating a short downtime of under 1 hour. PS4 maintenance will take place tomorrow afternoon. More details coming shortly. ---- After identifying an issue with the 7th Anniversary bundles, we immediately issued a hotfix to disable the bundles on both PC and PS4. A second hotfix is being prepped for tonight (will provide an exact time asap) that will require server restarts (less than 30 minutes of downtime). It should resolve the initial issue and restore the bundles to the Depot. Hotfix notes:
  • 7th Anniversary Bundles are re-enabled on both PC & PS4
  • Corrected price of Ancient's Bundle to 7999 DBC (previously listed at 8999 DBC)
  • Perfect implants within the Ancient's Bundle no longer break down
  • Implant effects no longer stack when a Perfect and non-Perfect implant of the same...
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