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riot_apiris

riot_apiris



26 May

Path bug on launch + Fix

Comment

Originally posted by Ricape

I didn't find a better way to share the logs, so sorry if it's a bit wonky https://www.filehosting.org/file/details/3541396/lor_client_2022-05-26T00-46-57_18736.log

As part of troubleshooting, if you press the blue flag to the right of the 'CONTINUE ADVENTURE' button on the world map, does it unblock you?

If it does, I expect that you will have received all rewards except the legend level reward which is sitting in your mail box. This will keep happening at the end of every adventure until we get a real solution pushed out.


25 May

Path bug on launch + Fix

Comment

Originally posted by Ricape

I didn't find a better way to share the logs, so sorry if it's a bit wonky https://www.filehosting.org/file/details/3541396/lor_client_2022-05-26T00-46-57_18736.log

That's perfect, thank you! We're actively looking into this.

Path bug on launch + Fix

Comment

Originally posted by Ricape

It's happening to me as well, what other information do you need? I'm on the Europe shard

Logs would be great! They are at %localappdata%/Riot Games/Legends of Runeterra/logs if you are on PC

Path bug on launch + Fix

Comment

Originally posted by Bitter_Crow_5297

playing europe, still happening hours later.

when I finished the ezreal matchup, my rewards were calculated, I got through a bunch of screens telling me I got like 100 xp, 10 fragments, 1000 what'cha'ma'call'it, then that some kind of chapter quests are unlocked and then a bit of loading and nothing... just a message on the screen saying ["ERROR CLAIMING LOOT" Your loot is not yet available. Please check for updates and try again.] I then press ok, the error window closes and nothing happens.

If I restart the game, reinstall or swap to mobile I go through all the rewards screens again and end up at the same spot... no option to cut anything short.

I've seen a few other posts with the exact same problem in this subreddit so I stuck to only my answer here to not flood and didn't create a new post, but you might find more intel if you scroll a bit.

I can document the whole process with screenshots if you want, it's still happening ^^

Thank you! Can you give me your logs? They are at %localappdata%/Riot Games/Legends of Runeterra/logs

Path bug on launch + Fix

Comment

Originally posted by Bitter_Crow_5297

hi, I did power through the first jinx campaign, but now I'm stuck at the end "loot is not yet available" what's up with that ?
on pc, on mobile, after reinstalling... I can't play

Hi! Can you give me some more information about this? Is it still happening and what shard are you playing on (Europe, Americas, Asia)?

path of champions can't fight Ezreal. the map won't move

Comment

Originally posted by BerkeA35

I won’t be able to beat viktor 3 times and will miss out on rewards because of this bug, what do i do? Would be fair if you give beat viktor 3 times rewards to whoever beat viktor at least once

Please message support.

Cannot reach Ezreal in Path of champions

Comment

Originally posted by Bro-hannes

same.. well there goes my all night challenge as I only needed one more champ for the emote
Really sad

Please message support.

Cannot reach Ezreal in Path of champions

Comment

Originally posted by w180897

so... we're just not allowed to complete our last run?

that's kind of a bummer since I already had 2 wins so now I'm hardlocked out of the emote

Please message support.


24 May

Cannot reach Ezreal in Path of champions

Comment

Hi everyone! We're aware of this issue. If you find yourself stuck in this state, please reach out to player support at https://support-legendsofruneterra.riotgames.com/.

This will become fixed when the update goes live tomorrow.

path of champions can't fight Ezreal. the map won't move

Comment

Hi everyone! We're aware of this issue. If you find yourself stuck in this state, please reach out to player support at https://support-legendsofruneterra.riotgames.com/.

This will become fixed when the update goes live tomorrow.


11 May

Bug Reports - Patch 3.7.0

Comment

Originally posted by NagataLockII

Came here to submit this bug. It's stalled on me back to back games. I won my match and then it would go to a "Waiting for your rewards" screen and freeze. In both cases, I was about to complete 2nd Anniversary quests.

https://imgur.com/mmxpq1a

Thank you for the report. We're currently working on a fix for this!

Edit: this is fixed


14 Apr

Please revert the SFX and new PoC VFX from this new patch

Comment

Hi! Thank you for the feedback. We're working on tuning down the camera bounce for the reward animations as well as disabling the audio on the card hovers. We'll be pushing out the tweaks as soon as we're able.


31 Mar

Crashing or disconnecting every POC match after update.

Comment

This should be fixed as of about 15 minutes ago. Please give me a wave if you don’t believe it was!


01 Mar

Guess I'll play expeditions then...

Comment

Hello! Could you let me know if this is still happening for you?


17 Feb

PSA: Don't play Udyr if you're playing on Mobile. If you try to cast a Stance and then bring it back to your hand, you cannot play anymore cards that turn.

Comment

Originally posted by Tac0Destroyer

I've never had this happen before this patch. Others are reporting similar issues. I've had to forfeit three games since the patch because I couldn't play anything.

We're working on a fix ASAP. As an unfortunate workaround, you can quit and relaunch the app. It'll reconnect into your game and allow you to proceed.

(mobile) After cancelling stance swap U can't play any card rest of the game. I lost 3 games because of this

Comment

Just weighing in to let you all know we're working on getting this fixed ASAP.


16 Feb

So, I take it that Riot removed the spam limit on cards.

Comment

We turned it off for the human player only inside the Path of Champions. The AI can't meme you in there and it still exists in all other modes.


18 Nov

Is matchmaking down?

Comment

This should be fixed now!


17 Nov

Bug Reports - 2.19.0

Comment

Originally posted by InfestedOne

Sorry for not replying late, I don't go on reddit super-often

No, my issue was resolved about a day or two after I made this post and contacted player support

No problem, I'm glad it's resolved for you!

I mean I appreciate you saving my progress but do we really need these pop ups every time?

Comment

Originally posted by Laeresob

Or possibly hit the wrong button, instead of accidentally hitting it and going back to another screen not knowing what they did

It’s a combination of both! Since the back button can close UI and also trigger an expensive transition, we put a confirmation modal in.

We were building the mode without it for a decent amount of time. It was infuriating to waste like 30s due to a misclick when trying to test something!