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Just logged in on Xbox after a while and my character is gone. I can only start from scratch.
Thanks for help
Just logged in on Xbox after a while and my character is gone. I can only start from scratch.
Thanks for help
Got it, thanks!
That would be the reason why the progress was lost. When you unlink a platform account it will reset the progress on the account. I'm afraid we don't have a way to recover that progress if that's the case.
Hey @StopAsianHatee,
Did this happen after you unlinked your platform account from your EA Account? If so, you would need to relink it with the original EA Account to restore your progress.
For more information check out the EA Help website.
Hi @uwu_wersertf and welcome to the forums.
I'm sorry to hear that you are experiencing issues with For Honor and that you appear to have lost your progress.
To investigate this issue further could you please contact support on one of the following support channels:
Facebook
Twitter
Support Ticket or Live Chat
Hi @utrOne_byt,
I’ve checked your account in the backend and can see your progress appears to be intact. Is it possible that you played in ‘Offline’ mode instead? This could explain starting over as ‘Offline’ mode progress is stored locally, whereas your ‘Online’ mode progress is stored our side.
Hey @Thatchineseboi,
Before this happened did you unlink your platform account from your EA Account?
Got it, thanks!
When you have the chance I think it would be best to reach out to the EA Help team so they can take a look at your account. They may be able to see what might have happened to cause this.
For more details on how you can set up a case with the team check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.
Hello @SnazzyLetucce95
Sorry to hear that your character suddenly disappeared in The Division 2.
We've had similar reports from players and we're currently investigating the issue.
In the meantime, please provide the following information to help us investigate further more:
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hey @Chulachan,
It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.
It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc.
Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.
If you don't recall or can no longer access the older account, or run into any other trouble linking accounts, please contact support directly so they can take a look.
