Hi guys,
As some of you may know we had an issue with Clan Brawl last Saturday when some players were unable to get in a battle and were stuck in an endless queue.
First of all, we successfully found the cause of that issue and fixed it for good. (yay!)
Also, there will be compensation until the end of this week for affected players who were in a queue for more than 10 minutes:
2,500,000 Credits
100,000 Elite Commander XP
3,500 Coal
You mixing up the technical staff who works 24/7 and community who are talking with players.
No worries there, Captains. We are sharing the ship with public admission, so you will not be separated from your family. You may just have to go through two different check-in lines when you arrive at the ship, but other than that, everything will be shared access.
Hope that clears things up.
Probably not, we won't. But in some big cases if we are tagged we may reply during the weekend to let you know that we are aware.
Because well, I think you understand. We work the same as almost everyone 5 days a week, etc. And on the weekend I prefer to spend time with my girlfriend or see my friends, not sitting on the forum (I rarely use PC on weekend tbh) :)
Nah, you didn't get it. I said there is TECHNICAL STAFF at the weekend. Not community staff. Tech staff doesn't reply on forums, community staff does.
try to remove any mods you have, run Check and Repair and then install it again.
Everyone is out of the office on the weekend :) So it doesn't really matter, for such cases you can ping me, Fem, Umbaretz, etc.
As I told before, on weekdays there is technical staff and for issues like on Sunday which is affecting such big amount of players, they are aware simply by looking at the stats. For weird and unexpected issues you can create a thread and just ping me and others or just DM someone of us.
Yes, it's not the first time I became aware. First time I found out when I came to work on Monday morning local time.
This thread got the response since I was tagged.
The very-very best way is to DM tbh. Because then I will even receive an email notification. But of course, you should DM only for such big and unexpected issues like this one.
As far as I know, it was a global issue, not sure about the start time issue though.
Sorry for the delayed response as most of us have been out of the office working on the field for our recent Turner Joy event.
Let me go ahead and answer that for you! You are more than welcome to purchase general admission from the ship but note that if you do, you will not be able to participate in the scavenger hunt, giveaways or get swag bags.
So if your other family members are not interested in participating in these types of activities you can purchase regular general admission to the ship for them.
Whichever way you choose, we hope to see you there.
We are actually from St.Pt. office :D And we are doing it since it's easier to bring few people who are already working on the project but from other regions rather than searching for a part-time new community manager in NA. (plus we do it during our working hours, no crunches :D)
And we know exactly what he is talking about, we just are not ready to share any details regarding anything while the issue is still being investigating and we don't want to make assumptions or bring a false hope for any compensations since it still not decided yet.
And about Customer Service you are right, that's the best way to let us know about some big issues like this one.
No, we can't confirm Siegfried being for freeexp.
As I told, for now, we are focused on tracking down the issue. Later, we will let you know if there will be compensation and if it will how exactly players are going to be compensated.
We are still investigating and will comment on that later as well.
That's my fault, didn't notice the topic unless I was tagged in it.
So, right now it's a standalone patch, but will be integrated in the next version.
devtrackers.gg
