EA_Illium

EA_Illium



12 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @JamesFemino Apologies for the delayed response, if they still can't connect I would recommend reaching out to our support to look into the EA account in case something is stopping them from connecting. 

 

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    EA_Illium on Support Forums - Thread - Direct
@jang_w0nyoung Which platform are you on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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07 Oct

Comment

Hi @bucke14 Apologies for the delayed response, I wanted to check does this happen for friends as well where you have to send an invite to have them join on you? 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

06 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct
@JamesFemino To confirm if they try to connect on a different network they don't run into this issue? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @You_A_Bot215 If you haven't already, can you try going through the following steps and check if this continues?

 

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    EA_Illium on Support Forums - Thread - Direct

Hi @ZeAwpenheimer Can you try the following and check if the message continues?

 

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Danskermand Thanks for taking a moment to share your feedback with Apex Legends, I would be happy to pass this along to the team. 

 

In the meantime, if you do come across anyone who may be viewed as being toxic or breaking our Fairplay rules, we have a guide on how to report them to the correct team to ensure they are reviewed and actioned as needed correctly. 

 

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05 Oct

Comment

Hey @kegskong If you are playing and come across someone who may be breaking our Terms of Service or Fairplay rules be sure to check out our Help article on how to correctly report them

 

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30 Sep

Comment
@bucke14 Have you or you're friends changed any privacy settings for the EA or Xbox Accounts? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

06 Sep

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Mrwolfric99 Thanks for letting us know what your seeing in Apex, when you have a moment can you try the following?

 

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30 Aug

Comment
    EA_Illium on Support Forums - Thread - Direct

Hello @xmlnice

 

At the moment the following languages are supported on Answers HQ: 

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01 Aug

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @thegaminggator37,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this...

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28 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @s0cia1_anxi8tyTV,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance. ...

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24 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Pikalink12 I would recommend starting with the following and seeing if anything changes. 

 

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18 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @MonstuRrInerGee,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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17 Jul

Comment

Hey @BIGJIM2432 I would recommend reaching out to our support to look into your account further. 

 

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13 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct
@Banzai3819 Thanks for this! Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @datpad @catfishnchips

 

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your ...

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12 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @LooCoo87 To clarify if we are unable to use the email that is on the deactivated/deleted account to reset the password our support team would be unable to assist in getting the account activated through any other option. 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of ... Read more

07 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @aaaayz9xv Thanks for sharing your feedback with Apex, to confirm are you asking for a feature to play older Battle Passes?

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpfu... Read more