EA_Illium Dev Tracker | devtrackers.gg

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08 May 20:35 EA_Illium on Support Forums - Thread - Direct

Hi @Refis2089

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want t...

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04 May 20:41 EA_Illium on Forums - Thread - Direct

Hi @14Wanheda

If you do come across anyone who may potentially be breaking our rules, be sure to report them using our Help Article:

Report players for cheating, abuse, and harassment

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04 May 15:44 EA_Illium on Forums - Thread - Direct

Hey @astronicat

To confirm do you see that nickname in the Steam or EA app clients? If not do you see it in the game at all?

If not, I'm not sure what stat your friend showed that contained that name do you possibly have a screenshot you can share?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - '...

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03 May 22:32 EA_Illium on Support Forums - Thread - Direct

Hi @sparks13

If our support has or is currently looking into something then we may need to simply wait from here.

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP bu...

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02 May 19:32 EA_Illium on Support Forums - Thread - Direct

Hi @sparks13

Have you already reached out to our support to take a further look?

How to use EA Help

Cheers!

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22 Apr 22:28 EA_Illium on Forums - Thread - Direct

Hi @csj711, we are unable to assist with reports here on Answers HQ, so we would not have additional information or details to share with you.

As I last mentioned, if you come across someone breaking our User Agreement or fair play rules please report them and the appropriate team can investigate.

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this butt...

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18 Apr 18:16 EA_Illium on Forums - Thread - Direct

Hey @csj711

Apologies but to confirm are you wanting an update on a potential email you recieved about a report you made?

If so, as mentioned above we are unable to assist with reports here on Answers HQ, so we would not have additional information or details to share with you.

As I last mentioned, if you come across someone breaking our User Agreement or fair play rules please report them and the appropriate team can investigate.

Thanks!

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16 Apr 15:00 EA_Illium on Forums - Thread - Direct

Hey @csj711

Thanks for taking a moment to reach out to the Apex Legends community here on Answers HQ!

To confirm if your account, or anyone you know, has potentially had their account access by someone else I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with ...

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01 Apr 16:24 EA_Illium on Support Forums - Thread - Direct

Hi @Mxntallyunstxble

Would it be possible to get a DxDiag?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me To...

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28 Mar 17:57 EA_Illium on Support Forums - Thread - Direct

Hi @Mxntallyunstxble

Thanks for the additional information!

Can we try the following if we have not so far?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your ...

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28 Mar 17:56 EA_Illium on Support Forums - Thread - Direct

Hey @Minaaarii

For more info on how you can set up a case with the team, check out the following article on the EA Help site:

How to use EA Help

Cheers!

＊Accept...

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27 Mar 17:39 EA_Illium on Support Forums - Thread - Direct

Hi @Minaaarii, Have you already spoken with support to see if your account is in good standing?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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27 Mar 17:38 EA_Illium on Support Forums - Thread - Direct

Hi @1k1llsw1tch7

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.

...

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17 Mar 21:59 EA_Illium on Forums - Thread - Direct

Hey @RXZEoctic

Can we try going through the steps mentioned in our post:

Breakout Rewards Free Gifts - A Guide to sending gifts in Apex Legends

Thanks!

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17 Mar 21:47 EA_Illium on Support Forums - Thread - Direct

Hi @kaijjan

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to re...

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05 Mar 19:30 EA_Illium on Support Forums - Thread - Direct

Hi @scrappy20ni

To confirm which platform/client do you play on?

If you play via the EA app, you would want to speak with our support to further look into this and see what options may be available.

How to use EA Help

For other platforms, I would recommend reaching out to their support depending on where you might play.

Cheers!

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16 Feb 20:26 EA_Illium on Support Forums - Thread - Direct

Hi @I4sson

We can't check accounts here on Answers HQ, but we might be running into the issue described here: Login verification activated but game still tells me to activate it.

If so, we may need to wait for an update from the team!

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15 Feb 22:16 EA_Illium on Forums - Thread - Direct

Hey @teiacney

I've merged your posts, please be mindful our our Forum rules and guidelines.

Don't spam or flood boards. That means don't post disruptive numbers of messages, meme, gifs and images e.g....

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15 Feb 19:00 EA_Illium on Support Forums - Thread - Direct

Hey @YourWatson

Thanks for the updates! To confirm neither the EA app PC client or your web page for your EA account is working?

We might be running into connection-related issues, can we try the following?

Clear your browser's cookies/cache
EA App's ...

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15 Feb 18:44 EA_Illium on Support Forums - Thread - Direct

Hey @I4sson

If you are running into an error message with sending/receiving gifts, first follow the steps mentioned in our post here: Breakout Rewards Free Gifts - A Guide to sending gifts in Apex Legends

Make sure you have done the following:...

EA_Illium

08 May

Account hacked and banned while offline

04 May

Verbal abuse towards female players

Why is the nickname different?

03 May

A friend gave me a gift, but I didn't receive it

02 May

A friend gave me a gift, but I didn't receive it

22 Apr

EA...Respawn....Please respect Korean players....

18 Apr

EA...Respawn....Please respect Korean players....

16 Apr

EA...Respawn....Please respect Korean players....

01 Apr

apex crashing

28 Mar

apex crashing

This Profile Is Not Permitted To Play Online

27 Mar

This Profile Is Not Permitted To Play Online

EA TOS TEAM IS A JOKE-Account Hacked and Returned with a Non-Remoable Ban

17 Mar

Login verification not working

Hacked and now ban

05 Mar

Overcharged for coins

16 Feb

Can't find my friend to gift

15 Feb

Apex account was forcibly changed by hackers

EA.exe stopped working

Can't find my friend to gift