Original Post — Direct link

Since valhalla has shrunk in size with the new patch
I ALWAYS see fog inside Ravensthorpe's rectangular shaped long house, or lines ...

Does it only happen to me? :ORΒ 

https://clips.twitch.tv/NiceSpookyWheelBrokeBack-yC1IVpvlclUPpRB9

over 2 years ago - Ubi-Gizmo - Direct link

Hey there @aleplay, thanks for reporting this and welcome to the forums. I would love to report this over to the development team, and I just have some quick questions:

  1. Could you please let me know what platform you are currently playing on?
  2. I understand you mentioned that it always occurs, but to double-check, has there ever been a time you have not seen this occur?
  3. It looks like it could be the fire in the middle causing this. Does it get worse if you get closer to the fire? Or does the glitched effect lessen?


over 2 years ago - Ubi-Nacho - Direct link

@aleplay Hi there.

Thanks for taking the time to answer our questions on this.

Could you please take a look at the steps given in our troubleshooting guide here, most notably updating any graphics card drivers? If the game is up to date, but the drivers are not, or vice versa, this can cause graphical errors such as the one you're describing here.

Regrettably it seems the video clips posted here have since been removed, would you be able to forward a clip of this that is still available to view, should the issue persist?

about 2 years ago - Ubi-Oxavo - Direct link

Hello @AlePlay, thank you for getting back to us and providing the new video, however the video is missing now again. Could you please confirm once again that the issue has been resolved and does not occur anymore?

@SteveZ_pun hello and thank you for confirming. All the information provided by the other players on the Light Bug thread was forwarded to the relevant department. If you would like to submit your report, please let me know, so I can open the case for you and gather system files.

Please let me know if I can be of any help in the meantime.

about 2 years ago - Ubi-Oxavo - Direct link

Hello @AlePlay ,

Thank you very much for the confirmation. I will mark it as solved then, but don't hesitate to get back in touch if you require our assistance!

about 2 years ago - Ubi-Karl - Direct link

Hey @SteveZ_Pun, thanks for your response!

In order to keep it all on-topic, if you are experiencing any other game difficulties that are not related to the rectangular fog issue, do let us know so in either existing thread regarding the subject or just create a new one, and we will gladly take a look! πŸ™‚