Original Post — Direct link

This tends to start happening after I alt-tab and return to the game, and doesn't stop untill I restart the game. I have hybrid controls enabled (allowing both keyboard+mouse and controller). If I move the mouse, all sound from the game completely stop. If I then give any input on the controller, the sound starts again.

Edit: actually it just starts happening after the game has been running for a few minutes.

Windows 10 Education 64-bit 20H2 19042.1466. AMD Ryzen 7 5800X CPU. 64 GiB RAM. Nvidia GeForce RTX 2080 Ti

about 2 years ago - Ubi-Borealis - Direct link

Hello there @LinAGKar! Welcome to the forums 🙂

I'm sorry to hear that you're encountering some audio issues when you switch between mouse and keyboard to a controller. Thanks for taking the time to share your report with us.

The Megathread you have linked is in reference to an old investigation into a similar issue, which was resolved in TU 1.2.0.1. This is why the thread was locked.

Would you be able to provide us a video that shows the audio loss you experience in-game when switching between mouse and keyboard to a controller? This could be helpful for further investigation. I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at.

Thanks! 😊

almost 2 years ago - UbiSushiVamp - Direct link

@linagkar That is okay! My apologies for the delayed reply since the video. Just to check, do you notice any improvements after verifying your game files and running Ubisoft Connect as an administrator? If not, please let me know I'd be happy to reopen the investigation for you!

almost 2 years ago - Ubi-Verse - Direct link

@LinAGKar Hi there 🙂 Thank you for the update! I am glad that the issue has been resolved. Thanks for letting us know!

If there is anything else we can help you with, please feel free to reach out 🙂