[2022] [DoR] Experiencing FPS drops

Hi @marcin246813579 apologies for the late response.

I am also sorry to hear that you are still experiencing FPS drops after reinstalling Windows 10.

Can you confirm if you are only experiencing this issue in Svartalfheim or do you also experience it on other maps? If it is only in Svartalfheim does the FPS drops occur in any specific region or all of them?

I understand that you have already updated Windows and your drivers. Could you also try any of the remaining troubleshooting steps that you may not have tried in our support article here.

I also understand that you are playing with ultra settings, as a test can you try lowering the settings to see if that makes any difference.

Thanks for sharing an update with us, @marcin246813579. I'm sorry to hear that you're still experiencing low FPS after trying the suggested troubleshooting steps. Thanks for letting us know that the low framerate also occurs outside of Svartalfheim.

To help us to investigate these technical issues further, it would be helpful to take a closer look at your unique system files. As we're unable to collect these within the forums, I've now opened up a support ticket for you so you can submit these for investigation. You can find your support ticket by logging into the Ubisoft Help website and selecting "See All Cases" on your main homepage. I've also sent you a Ubisoft email with steps on how to upload your system files to your support ticket.

If you're having any trouble accessing your support ticket, please don't hesitate to get in touch.

Thanks!

Hey @marcin246813579

I moved your comment from another thread back to your own to continue helping you, as there's no point helping you in 2 threads for the same issue and there's obviously more information on what you've tried already in here. I see you had a case created for you and sent your system files and were then sent another email back with some things to try. Could you update your case again with some fresh files attached please, as we will then be able to see if there's anything new showing in them that may be causing the issue for you.

Hello again @marcin246813579 ,

Thank you for your response and  I'm sorry to hear that all the troubleshooting steps did not help.
I see that my colleague from the customer support team recently requested the system files from you, therefore would you be so kind to update the case and send the requested files back to us so we can continue the investigation?

Thank you in advance and have a lovely day ahead.