Greetings:
I just purchased AC: Valhalla through the epic game store, and cannot download the game due to Ubisoft redeem required . I went and followed the directions on the troubleshooting page, to no avail. This is very frustrating.
Greetings:
I just purchased AC: Valhalla through the epic game store, and cannot download the game due to Ubisoft redeem required . I went and followed the directions on the troubleshooting page, to no avail. This is very frustrating.
Hey @arlen1000
You don't need a key when purchasing from Epic. To correct this situation, I recommend the following troubleshooting steps:
Close Ubisoft Connect fully so it isn't running at all.
Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Open the cache folder and copy the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please try downloading the game again in Epic or launching it.
@zikil134442 Hey there! Were you able to give the steps that Ubi-Froggard suggested? Also, if the steps do not help, please post a new thread in the Crew 2 player support discussions for further assistance with this. Thanks!
I'm sorry to hear that didn't work for you @fluffyfoal91129.
Could you show me an image where it's telling you that redemption is required to help me check into this?
Thank you~