Original Post — Direct link

Greetings:

I just purchased AC: Valhalla through the epic game store, and cannot download the game due to Ubisoft redeem required . I went and followed the directions on the troubleshooting page, to no avail. This is very frustrating.

almost 2 years ago - Ubi-Froggard - Direct link

Hey @arlen1000

You don't need a key when purchasing from Epic. To correct this situation, I recommend the following troubleshooting steps:

Close Ubisoft Connect fully so it isn't running at all.

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and copy the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please try downloading the game again in Epic or launching it.

almost 2 years ago - UbiSushiVamp - Direct link

@zikil134442 Hey there! Were you able to give the steps that Ubi-Froggard suggested? Also, if the steps do not help, please post a new thread in the Crew 2 player support discussions for further assistance with this. Thanks!

almost 2 years ago - Ubi-LadyBlue - Direct link

I'm sorry to hear that didn't work for you @fluffyfoal91129.

Could you show me an image where it's telling you that redemption is required to help me check into this?

Thank you~