Original Post — Direct link

First, let's start with what the challenge is

 Eilean a' Cheo: Synchronize all Viewpoints in Isle of Skye.

And I'm sure I met its conditions: https://imgur.com/gBpyYkx

I contacted customer service and did all they asked me to do.

  1. Run Ubisoft connect in administrator mode
  2. Check network setting
  3. Update my router's firmware
  4. Restart my router
  5. Disable all my firewall and anti-virus systems
  6. Call my internet provider and check whether the connection to Ubisoft was blocked or not
  7. Set up local DNS and host again.
  8. Update my Windows to the latest version
  9. Uninstall Ubisoft Connect
  10. Reinstall Ubisoft connect
  11. Set the game install location and cache locations of the games as recommended
  12. Uninstall and reinstall AC valhalla
  13. Check game's integrity
  14. Show us you have not made up that screenshot and really achieved it by yourself


So I made a video for it:

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They checked it and they said I have to wait for it further and they can't provide any details about the progression. And this problem is not on the bug megathread: https://discussions.ubisoft.com/topic/81608/reported-issue-megathread-list-check-here-for-your-issue-updated-19-1-22?lang=en-US

Is there something more I need to do for devs to acknowledge it?

almost 3 years ago - Ubi-Oxavo - Direct link

Hello @mtgrhox.
Thanks for reaching out to us and clearly describing every step that has been taken along with a video.

I understand you can not unlock the core challenge Eilean a' Cheo after synchronizing all viewpoints on the Isle of Skye and can confirm the issue is under investigation.

Please rest assured that the Known Issues List and Reported Issue Megathread List are not exhaustive; they do not cover every single issue under investigation, and an issue not being listed does not mean that we are not aware of it or are not looking into it. As I've said above, this is an issue we are aware of and the development team currently have under investigation.

Please let me know if you have additional questions.

over 2 years ago - Ubi-Gizmo - Direct link

Hey there @mtgrhox, I understand that this issue is still present in the recent patch, thank you for posting about this. I have checked into it from my end and I want to assure you that it is still being investigated. As soon as we have further information available, we will let you know. In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out.

over 2 years ago - UbiMindflayer - Direct link

@mtgrhox I'm sorry to hear you're still having trouble with "Eilean a' Cheo"! Could you check to see if you're still having this issue on the latest update, 1.6.0? Also, the 'Regium Francium' core challenge issue is under investigation now, and I'm sorry for any trouble in the meantime.

@project_16 @the_king_opaal Hey folks, our teams are looking into issues with this core challenge unlocking. Please keep an eye out for updates on this in future patch notes. These will be posted on the News & Announcements page on our forums. Thanks!

almost 2 years ago - Ubi-Froggard - Direct link

Hey,

For anyone still having this issue, please feel free to reach out through one of the channels below and we should be able to get this manually unlocked for you.

Live Chat (when available)

Twitter Direct Message

Facebook Private Message

When you do, I would suggest having either screenshots or a video just showing that you should have unlocked this, as it will help speed your case up in the case that is requested.