Original Post — Direct link

Trying to play assasins creed valhalla and whenever I speak to reda in my camp to get contracts or look at his shop it says A problem occurred while trying to communicate with a Ubisoft Online service and gives me a code [0x70000041]

over 2 years ago - Ubi-Keo - Direct link

@guest-bsez5slg I'm sorry to hear that you are experiencing this. I can confirm there is a known issue at the moment that is affecting multiple games.

Please keep checking here for updates.

However if you still experience this once the issue is resolved then could you also go through the connectivity troubleshooting steps then try again.

over 2 years ago - Ubi-Karl - Direct link

Hey guys, thanks for reaching out and sorry to hear about the difficulties you're having with downloading AC Valhalla Paris DLC.

So that we could look into it, may I double-check the following:

  1. Is there any possibility you could share screenshot of the error message with us?
  2. Also, do you happen to be using Xbox One or Xbox Series X/S?
  3. Is your Xbox console full up to date?


Let us know and we will take it from there!

about 2 years ago - Ubi-Karl - Direct link

Hey @GenericAnemone, thanks for getting through to us there!

I can see that you've provided a little updated there so glad to hear you managed to get it working.

Hope you enjoy your game-time and if you have any further queries or run into any other difficulties, feel free to get in touch! 🙂

almost 2 years ago - Ubi-TheBerry - Direct link

Hey @mandii92 ,

Thank you for reaching out, sorry for the delay in getting back to you!

Do you encounter the same error on both Xbox consoles?

And if you haven't done so already, could you please make sure you have completed all of the steps in our connectivity troubleshooting guide?

Please let us know how you get on!

almost 2 years ago - Ubi-Froggard - Direct link

Hey @tazzywrx

I'm sorry to hear you are having a connection issue with Reda's shop. If you are still having this, please can you try disconnecting the console from the internet whilst in-game, give it 30 seconds or so and then reconnect the console to the internet. Give it another minute and see if this has resolved the issue.