Original Post — Direct link

So for some reason the door doesn't open when I come back to the tower after finishing this mystery. There's loot in there and a letter to read so I definitely should be able to get in, but I can't.

over 2 years ago - UbiStorm - Direct link

@nozgame Hey there! Thank you so much for reaching out about this issue! I appreciate the screenshot you grabbed as well. Let's try verifying your game files first, as these can clear corrupted game files that might be messing with the game as it runs. If verifying doesn't seem to help, however, would you grab a video clip of this for me as well?

over 2 years ago - Ubi-Mushy - Direct link

@nozgame Thanks so much for sending over that video!

Do you happen to have a save game from before you completed the White Lady of Tamworth mystery? If at all possible I'd like to see if reloading that save, completing that mystery, and coming back to the location later allows you to enter the fortress. If the issue persists or you aren't able to try that, just let me know.

over 2 years ago - Ubi-Nacho - Direct link

@nozgame Hi there.

We appreciate the feedback on how players could access this door, instead of returning later and facing similar issues to the one you're having currently.

We've reached out to the game team for some more information, to see if there's anything further we can advise. Thank you for you patience in the meantime.

over 2 years ago - Ubi-Nacho - Direct link

@nozgame Hello again!

The team have confirmed that this door should in fact remain closed, so in this case would be working as intended.

If you have any additional questions please let us know.