about 3 years ago - Ubi-Keo - Direct link

@neens___ Thanks for the information provided.

So to confirm this issue only occurs if you enter Ravensthorpe? Have you also tried rebuilding the database on your PS4? If not please try this.

Can you also try creating a new manual save, then exit the game to the main menu screen and close the application. Then launch the game again and load the new manual save that you just created and try entering Ravensthorpe again and confirm if the issue persists. If it does could you also record a video to show this.

about 3 years ago - Ubi-Keo - Direct link

@neens___ Ok thanks for confirming that for me.

Please keep me updated and let me know if any of those steps help.

about 3 years ago - Ubi-Keo - Direct link

@neens___ Thanks for the update.

You mentioned that the game continuously loads if you fast travel. Can you try leaving it for 10-20 minutes to see if it eventually loads.

Could you also provide a video to show what happens when you enter Ravensthorpe normally and that the game freezes and you can only rotate the camera.

about 3 years ago - Ubi-Keo - Direct link

@neens___ You can copy and paste the URL link into this thread and the video will be posted, thanks.

about 3 years ago - Ubi-Keo - Direct link

@neens___ Thanks for the link provided. Unfortunately there is no video to view.

Can you please try uploading it again or to another website such as YouTube.

about 3 years ago - Ubi-Nacho - Direct link

@neens___ Hello there!

Thank you so much for passing this video on to us.

This video link has been forwarded on to the AC Valhalla team for further investigation. We'll be sure to inform players when we have more news to share on this issue.

In the meantime please feel free to keep and eye on our New and Announcements section, and let us know if you have any additional questions.

Thank you!

about 3 years ago - Ubi-Viral - Direct link

@neens___ Hey! Just an update to let you know that this issue is still being looked into.

Thank you.

about 3 years ago - Ubi-Froggard - Direct link

@neens___ No problem, we'll let players know whenever we have information on this to share. I hope you are able to continue enjoying the game with other things to do in the meantime and I apologise for the inconvenience caused.