Original Post — Direct link

As the title says.
Whenever I enable FSR, game crashes. Try to start the game again and crashes at main menu. Only way to get back in the game is turn upscaling to 0 in the .ini.

Have verified game files three times with no luck.

Rtx 3090
I9-10900k
32gb ram


almost 2 years ago - Ubi-Viral - Direct link

@devourcolossus Hey! Sorry to hear that you are experiencing this crashing issue.

In order to troubleshoot this can we ask that you try the steps here.

If the issue continues please let us know.

Thank you.

almost 2 years ago - Ubi-TheBerry - Direct link

Hey guys,

Thanks for your continued updates.

For anyone still having issues, could you please open a case via our Support Site and attach your DxDiag and MSinfo system files?

You can also reach us via Facebook and Twitter.

In order to investigate this further, it'd be very beneficial to collect more information on the systems of those affected, so would appreciate you sending us your reports.

Thank you!

almost 2 years ago - Ubi-Thrupney - Direct link

Heya there @george-george21 , thanks for your post about this, and for sharing your workaround on how to get the game running again after experiencing this crash. Hey also to @peralebm - good to hear @george-george21 's suggested helped.

If either of you would like further assistance with these crashes, please first make sure you've followed the steps from our troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you don't have any background programs which could interfere with the game.

If it still doesn't work, the next step is our system files support article, the steps from which will help us to diagnose the issue and suggest a more specific solution. Once you've got those two files from the guide prepared, please reach out to the team directly to send them across, with any of the three links below.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Let me know if I can clarify any of these steps!