Original Post — Direct link

I searched the forum and it seems a lot of people brought up this issue at or around launch but none of the threads get very far. It is pretty clear that there is some sort of issue with the HDR that causes the image to appear washed out. Now, I've played most of the game with HDR turned off as a result but it would be nice if Ubi decided to actually fix the issue. All of their other games I've played on my PS5 have excellent HDR. Both Assassin's Creed Orgins and Odyssey really nail it but even non AC games have done an incredible job with HDR (Watch Dogs Legion and Immortals look great) so why is AC: Valhalla the only Ubi game that has this issue? I've read on reddit that it could be a glitch related to the way the game handles it's RGB settings but I am not familiar enough with that to really understand it. Is it possible that Ubisoft will fix it or is that just wishful thinking?

almost 3 years ago - Ubi-Spud - Direct link

@alx1231 Hey there, thanks for getting in touch and I apologise that you are having issues with the HDR features in the game. I've had a look at the forums and can see quite a few threads about this, so I'll get this up to the developers to see if anything can be done. They were made aware of some issues with the HDR settings in general, but we can get more specific.

To that end, could you provide a few comparison screenshots so I can submit these as part of the report?

almost 3 years ago - Ubi-Spud - Direct link

@alx1231 Hey there, thanks for getting in touch and I apologise that you are having issues with the HDR features in the game. I've had a look at the forums and can see quite a few threads about this, so I'll get this up to the developers to see if anything can be done. They were made aware of some issues with the HDR settings in general, but we can get more specific.

To that end, could you provide a few comparison screenshots so I can submit these as part of the report?

almost 3 years ago - Ubi-Spud - Direct link

@alx1231 Hey there, thanks for getting in touch and I apologise that you are having issues with the HDR features in the game. I've had a look at the forums and can see quite a few threads about this, so I'll get this up to the developers to see if anything can be done. They were made aware of some issues with the HDR settings in general, but we can get more specific.

To that end, could you provide a few comparison screenshots so I can submit these as part of the report?

over 2 years ago - Ubi-Milky - Direct link

Hello @alx1231 thank you for coming back to us.

This issue was reported and under investigation, but we only ever received examples from two other players. Are you able to provide us with an updated video or a few screenshots of how this appears for you in-game and in addition to this, could you tell me what monitor/model of TV it is you are using?

The images you originally posted have expired and I would like to see what this looks like for you now, after update 1.3.0

over 2 years ago - Ubi-Milky - Direct link

Hello @alx1231 thank you for coming back to us.

This issue was reported and under investigation, but we only ever received examples from two other players. Are you able to provide us with an updated video or a few screenshots of how this appears for you in-game and in addition to this, could you tell me what monitor/model of TV it is you are using?

The images you originally posted have expired and I would like to see what this looks like for you now, after update 1.3.0

over 2 years ago - Ubi-Milky - Direct link

Hello @alx1231 thank you for coming back to us.

This issue was reported and under investigation, but we only ever received examples from two other players. Are you able to provide us with an updated video or a few screenshots of how this appears for you in-game and in addition to this, could you tell me what monitor/model of TV it is you are using?

The images you originally posted have expired and I would like to see what this looks like for you now, after update 1.3.0

over 2 years ago - Ubi-Mark. - Direct link

Hello @upshawdc,

Thank you for sharing your detailed report!

I passed it all along to the development team to the ongoing investigation. Once we have an update on this, we will let everyone know through these forums.

If you have any additional questions, please let us know!

over 2 years ago - Ubi-Mark. - Direct link

Hello @freestepper,

Sorry to hear about your experience.

I can assure you that every report passed to the development team is being reviewed and investigated. As soon as we have any more details on this one, we will keep everyone up to date through this thread.

almost 2 years ago - Ubi-Borealis - Direct link

Hello there @aboulfad0! Welcome to the forums 🙂

I'm sorry to hear that you're having trouble with the HDR graphics in Assassin's Creed Valhalla. We had forwarded reports of this to the dedicated teams for further investigation, but they have been unable to reproduce these washed out graphics during testing on recent Title Updates of the game.

If you have any images or videos you can share that demonstrate how the graphics appear in your game, we can pass these along to the dedicated teams for a closer look. I recommend uploading any images to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks! 😊

almost 2 years ago - Ubi-Peach - Direct link

Hey @aboulfad0! I have shared your video with the investigating team. Thanks for bringing this to our attention.

almost 2 years ago - Ubi-Froggard - Direct link

Thanks for sharing those screenshots @aboulfad0. We've forwarded them on to the dev team.