Original Post — Direct link

Hi there,

I tried AC Valhalla on the free weekend (25 -28 Feb.) and like it so I purchased the Complete Edition by Epic Gamestore.
In the meantime random crashes occur, which I can not comprehend: while trading, in combat, standing around, in game cutscenes, etc.
When a crash happens, I end up on the desktop. I do not get blue- black or whitescreen. It ends abruptly without warning or freeze.
After today's update (Version TUI.3), the game crashes after 3-5 minutes of runtime, even if it's just the title screen.

Perhaps you can help?
You are my last hope.
THANK YOU!

My system

  • 12th Gen Intel(R) Core(TM) i7-12700KF
  • NVIDIA GeForce RTX 3070 Ti
  • 32 GB RAM (DDR5)
  • Mainboard Asro Z690 Phantom Gaming 4/5D
  • Drive Samsung SSD 860 Evo 500 GB (Installation location)
  • Drive Toshiba DT01ACA050 500GB (Installation location Windows)
  • Windows 10 (Home) 64 Bit
  • All drivers are up to date


My tests so far

  • Reading all the information I could find on the Internet & try it (unsuccessful)
  • Benchmark stress test, GPU & CPU move within the normal range & temperature
  • Reinstalling the game (3 times)
  • Repair the game (2 times)
  • tried all graphic resolutions (from low tu ultra high)
  • sending more than 50 bug reports (at 7 hours playing time)
  • activated V-Sync (FPS limitation)
  • deactivated Motion blur
  • Adjustments in the 3D setting of Nvidia


The error message after the crash

english below


It means:
Oh no, a crash!
Assassins Creed Valhalla has crashed. Help us by sending us a bug report so we can find out what went wrong.


over 2 years ago - Ubi_Plush - Direct link

@ninitex Welcome to the forums. I'm glad to hear you enjoyed the game over the free weekend. However, I can understand the frustration having now purchased the game and experiencing multiple crashes.

I want to clarify that the most recent game version is TU 1.5.0. Please make sure you have this installed. In addition, updating drivers can help resolve crashes, so I recommend going through the steps in our PC troubleshooting guide. I realize you may have completed some of these already, but let me know if you see any changes afterwards.

over 2 years ago - Ubi-SpaceCats - Direct link

@statusvolatile Gotcha, and thank you for your detailed specs!
I would recommend having the launcher and the game on the same drive if you haven't already.

If you're still experiencing crashes after ensuring this, please reach out to Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!







almost 2 years ago - Ubi-TheBerry - Direct link

Thanks for sharing this fix @r3c0n75, appreciate it!