Original Post — Direct link

Hi

I purchased Valhalla September 19th.
Since then I have replaced the harddrive with a new SSD.
I have cleaned the console (including adding new thermal paste).
I've gone through all of the troubleshooting steps listed in the article you have linked to in other replies.
I can confirm I didn't receive any CE errors.
The console is overheating whenever Layla screams: "What the h... was that" as Eivor planted the axe into the head of the wolf.

My console is a PS4 Pro 7000-series.
Based on the previous answers in this thread I don't have many hopes you have come up with a solution to this problem. But I wouldn't mind being suprised.


Best regards
(btw: I used to build PC for a living in my early adulthood. Just saying in case you think I botched the cleaning and replacing of thermal paste)

9 days ago - Ubi-MrM - Direct link

@bondeondet Hi, and welcome to the forum !

I've read your report as well as the one from @azullFR, and I'm sorry to hear that you've encountered overheating Issues !

Your messages have been moved to a dedicated thread, in order to gather your reports.

They have been forwarded to the relevant Team, and we thank you for them.

If you'd like to add new information, or have any questions, don't hesitate to reach out !

6 days ago - Ubi-Perseids - Direct link

@bondeondet Hey there! Thanks for the update. We've heard back from the team and they are saying this is not a game-specific issue. I get this isn't the answer you were looking for, and I'm sorry. This could be happening because the PS4 is an older console now, and the game is pretty resource heavy. I'd suggest that you go through our troubleshooting steps here if you haven't yet. I'd also suggest checking all of the vents around your PS4 as I know they can get dusty pretty quickly, and if that's the case, it would definitely cause the console to overheat. If you feel so inclined, you can also google how to actually get the fans inside clean as well.

Hopefully, this helps, and again apologies for the inconvenience this caused. Thanks!

5 days ago - Ubi-DeskLamp - Direct link

No worries at all @bondeondet, we're always happy to help!

Make sure to let us know if you run into any other problems so that we can help look into them as well! 🙂