Original Post — Direct link

Hello,

It's really annoying playing one hour in river raid and then got crash reports. At least we need the option to save our progress when we are doing river raids because we lose precious time.
And the crash report i honestly think that nobody is taking care of.
In 2 hours of playing i got 2 crash reports on the River Eriff.

I hope you can do something to help us because we, the players, lose time for nothing.


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over 2 years ago - Ubi-Borealis - Direct link

Hello there @tomliviu!

I'm sorry to hear that you've been experiencing crashing whilst playing Assassin's Creed: Valhalla. Can you let us know if these crashes only happen during River Raids, or have they happened when taking part in other activities?

Please note that the crash reports you have been submitting are sent to a different team to ourselves, so I am afraid we are unable to access or view those. If you haven't already, can you please try these basic troubleshooting steps to see if these help to alleviate the crashes?

If the issue continues to persist, please don't hesitate to update us within this thread so we can investigate further.

Regarding being able to save during River Raids - this feature is currently working as intended, and you won't be able to save during River Raids as this increases the risk and reward of the trips. We have shared player feedback to the development team about implementing a save feature during raids. I have also passed on your concerns to the team for further consideration. If this feature is to be introduced to the game, we will share this information within the News & Announcements forum.

Thanks! 😊

over 2 years ago - Ubi-Woofer - Direct link

Hey there @anolinmcginnis! The crash reports generated by Ubisoft Connect are forwarded directly to the developers, and to my knowledge, are not accessible by players. If wishing to try and diagnose any possible localised issues, I'd recommend running a MSINFO report and checking the error reporting section towards the end. This may help you to identify possible causes for the crashes you've been experiencing. 🙂

We can also use that file, together with your DXDIAG and launcher log, to try and help you with identifying any issues with your system. If you'd like us to look closer into the crashes you're having with you, please send us the named files via a support case and we'll take a closer look into them with you. Thanks!

over 2 years ago - Ubi-Milky - Direct link

Hello anolinmcginnis, thank you for your reply.

As well as checking your msinfo for any errors, we also have crash reports located in the Ubisoft launcher and games file directory under >
Assassin's Creed Valhalla\logs\uplay_crash_reporter.txt and Ubisoft Game Launcher\logs\launcher_log.txt

If you need help troubleshooting this crash, as advised by Ubi-Woofer, please create a support case on our support website with your dxdiag and msinfo files.