Albion Online Dev Tracker

Hello everyone,

The above case was not handled well by us.

The alliance name in question goes against our non-harassment policy of individual players. We understand that this is debatable but that's the call that we made in this case.

The alliance owner was contacted about this by ticket and e-mail on Friday ago but did not react. As a result of that - which was a clear mistake on our end - the alliance was disbanded four days after.

Since is not our usual policy, that's also why Elsa was not aware of this when asked about it. A better course of action from our side would have been to try to get in touch with the alliance owner once more to find a better solution. We discussed this case within our team to make sure that situations like this can be avoided in the future.

-Christoph

Hey, yes of course you can. Players from all devices play on the same global server and can interact in any way they want!

Can confirm that these 3 accounts have been banned already. If you see a speed hacker it's best to directly reach out to a GM or to send in the evidence to [email protected]
-Hellements

The last payments that have been affected by the issue that /u/HellementsAO mentioned should have been properly resolved as of a few minutes ago. If yours has not yet, please reach out to [email protected] as that's then something else that definitely needs looking at. Sorry for the inconvenience!

If this doesn't get resolved automatically you can reach out to our customer support via [email protected] or directly via your profile.
-Hellements

Hey,
There's currently an issue with mobile payments that we are aware of. Team is already working on it. I'll update here if I get more news.
-Hellements

Yes I'm sorry, I must have missed it. The case was passed on and should hopefully be solved soon.

Honestly don't charge back the money if you want this solved quickly with Support. All this does is flag your account for money laundering/fraud and make this whole situation even more difficult for our Customer Support. Wait out a reply from steam and see if they have any clue on what happened. -Hellements

If the ban message says something with "Payment issue" then it is an automized ban because a payment was reverted or flagged for fraud by payment method (credit card issuer, Paypal), your bank, or the platform (Steam, Apple, Google).

Support will look into your individual case for sure, but if you already can think of any instance where there might have been an issue where one or more of previously completed payments have basically been taken back, then that's already something to look into.

Also mirroring the notion of /u/Mizuhebi08 to remove your e-mail address from a public post.

Edit: actually removing the post for accidental self-doxxing.

The video was recorded before the Call to Arms Update where these requirements didn't exist yet.

Well the video was made at 3 UTC...

Sounds like not wearing a cape dropped your average ip below 700. Try to equip a 4.0 cape to make sure your average ip is above 700. You can also click the arrow to the left of your inventory to check your average item power.

We're aware and player has been banned already.

Thanks for the report guys, videos have already been sent to the support for further investigation and the players hacking have been banned.
-Hellements