Albion Online Dev Tracker

Hey, yes of course you can. Players from all devices play on the same global server and can interact in any way they want!

Can confirm that these 3 accounts have been banned already. If you see a speed hacker it's best to directly reach out to a GM or to send in the evidence to [email protected]
-Hellements

The last payments that have been affected by the issue that /u/HellementsAO mentioned should have been properly resolved as of a few minutes ago. If yours has not yet, please reach out to [email protected] as that's then something else that definitely needs looking at. Sorry for the inconvenience!

If this doesn't get resolved automatically you can reach out to our customer support via [email protected] or directly via your profile.
-Hellements

Hey,
There's currently an issue with mobile payments that we are aware of. Team is already working on it. I'll update here if I get more news.
-Hellements

Yes I'm sorry, I must have missed it. The case was passed on and should hopefully be solved soon.

Honestly don't charge back the money if you want this solved quickly with Support. All this does is flag your account for money laundering/fraud and make this whole situation even more difficult for our Customer Support. Wait out a reply from steam and see if they have any clue on what happened. -Hellements

If the ban message says something with "Payment issue" then it is an automized ban because a payment was reverted or flagged for fraud by payment method (credit card issuer, Paypal), your bank, or the platform (Steam, Apple, Google).

Support will look into your individual case for sure, but if you already can think of any instance where there might have been an issue where one or more of previously completed payments have basically been taken back, then that's already something to look into.

Also mirroring the notion of /u/Mizuhebi08 to remove your e-mail address from a public post.

Edit: actually removing the post for accidental self-doxxing.

The video was recorded before the Call to Arms Update where these requirements didn't exist yet.

Well the video was made at 3 UTC...

Sounds like not wearing a cape dropped your average ip below 700. Try to equip a 4.0 cape to make sure your average ip is above 700. You can also click the arrow to the left of your inventory to check your average item power.

We're aware and player has been banned already.

Thanks for the report guys, videos have already been sent to the support for further investigation and the players hacking have been banned.
-Hellements

The only thing that would keep you from being able to purchase an item from the shop is that you need to finish the tutorial to unlock it.
If you've finished it, restarted your game and still can't access the shop you should take a screenshot and contact support.
You can create a ticket via your profile or by directly mailing [email protected]
-Hellements

Hey, you'll need to equip a cape as well since it also counts towards the average item power that's needed. You can buy capes at the market place or craft them at the toolmaker.

I can't give a definitive answer on this subject, I'd send a mail to support, they have a better understanding on whats allowed and what not.