Albion Online Dev Tracker

If the ban message says something with "Payment issue" then it is an automized ban because a payment was reverted or flagged for fraud by payment method (credit card issuer, Paypal), your bank, or the platform (Steam, Apple, Google).

Support will look into your individual case for sure, but if you already can think of any instance where there might have been an issue where one or more of previously completed payments have basically been taken back, then that's already something to look into.

Also mirroring the notion of /u/Mizuhebi08 to remove your e-mail address from a public post.

Edit: actually removing the post for accidental self-doxxing.

The video was recorded before the Call to Arms Update where these requirements didn't exist yet.

Well the video was made at 3 UTC...

Sounds like not wearing a cape dropped your average ip below 700. Try to equip a 4.0 cape to make sure your average ip is above 700. You can also click the arrow to the left of your inventory to check your average item power.

We're aware and player has been banned already.

Thanks for the report guys, videos have already been sent to the support for further investigation and the players hacking have been banned.
-Hellements

The only thing that would keep you from being able to purchase an item from the shop is that you need to finish the tutorial to unlock it.
If you've finished it, restarted your game and still can't access the shop you should take a screenshot and contact support.
You can create a ticket via your profile or by directly mailing [email protected]
-Hellements

Hey, you'll need to equip a cape as well since it also counts towards the average item power that's needed. You can buy capes at the market place or craft them at the toolmaker.

I can't give a definitive answer on this subject, I'd send a mail to support, they have a better understanding on whats allowed and what not.

Hey Nazori, first of thank you very much for the detailed suggestions. I forwarded them to the devs for further discussion!
-Hellements

You wouldn't have bought it on the AppStore, Founder Packs were discontinued in 2017. So if you had one, you'd have bought it back then and just logged into an old account.

Call to Arms Patch 7 Patch Notes: https://albiononline.com/changelog/CALL%20TO%20ARMS%20PATCH%207

Hey u/Zikeman,

Sorry to hear about the experience regarding server issues. This is something we have addressed with our server providers and are working with them to improve the game play experience for our player base.

- Mytherceria