Original Post — Direct link

Hi there,

I'm facing an issue with Anno 1800 where all numbers > 1000 are shown as "1?000" when the game is set in French. If I set the game in English it shows "1,000" or German "1.000", but the French option shows with a question mark instead of a non-breaking space "1 000". I've tried verifying the game but there's no issue detected. It's probably a font issue or a config file that is messed up but I don't know where to look to fix it.
Do you know how to fix this issue ?

Kind regards,

Nic

about 3 years ago - Ubi-WheelyDuck - Direct link

Hey @nicoouf,

Sorry to hear that you encounter this when using the French language.

Would it be possible to share with us a screenshot as an example?

Many thanks

about 3 years ago - Ubi-Thrupney - Direct link

Thanks for jumping in and sending across these screenshots, @nequiem - that's really helpful! I've gone ahead and reported this to our team to investigate further.

I hope you've otherwise been enjoying the 1800s 😎 And welcome to the forums!

about 3 years ago - Ubi-Orion - Direct link

@UbiK_777

Thanks for letting us know. I've passed your report on to the team and this issue is under active investigation.

@Nequiem

Glad to hear you're a long time fan of the series! We appreciate the feedback, If you haven't already done so I'd recommend putting this feedback in a separate thread and sharing that here as well. Thanks!

almost 3 years ago - Ubi-Nacho - Direct link

@gilestiel Hi there!

Thank you for sharing this workaround, and that you've found this happens when switching languages.

We've forwarded on this information to the team to aid in their investigation. We'll be sure to update players with more news once it becomes available.

Thanks again! 🙂

about 2 years ago - Ubi-Dastan - Direct link

Hey @Nequiem

Apologies for the delay in getting back to you, and sorry to hear that the issue still persists.

We do not have any updates on this issue I'm afraid :(, But have you tried the workaround Gilestiel 1 provided? 🙂

about 2 years ago - Ubi-TheBerry - Direct link

Thanks for letting us know the workaround helped you @Nequiem !

Should we hear anything further on this issue in future, we'll let you guys know here.

Thank you!

about 2 years ago - Ubi-TheBerry - Direct link

Hey @Im_Saul_Goodman

As this is also in relation to the French version of Windows, it's been a little trickier for the team to fix, apologies for the delay.

Should we have more information available, we will share it here.

Sorry for the inconvenience caused!

almost 2 years ago - Ubi-Thrupney - Direct link

Heya, @bdoux33 , thanks for sharing your report of this! My apologies for the misunderstanding. We've not specifically been informed that it is to do with French versions of Windows, or with Windows set to French - rather, the information we have is simply that the issue is with interactions with Windows itself. My own inference is that it's to do with regional administration settings, after a player had shared a workaround with us.

'In Windows go to Settings / Time and language / Language and region / Administration language settings

In the 'Formats' tab then the 'Additional parameters' button, enter (or reset) the space in 'Symbol for grouping figures'

If that doesn't work, do the manipulation with a random symbol, start the game (you will see your symbol instead of '?' If you have chosen something else) then quit and enter the space again and restart the game.'

Can you give that workaround a go for me as well, and let me know if you see any change in-game? If not, I'll be able to feed that back to our team to help with our investigation. Let me know if I can clarify those steps at all!

almost 2 years ago - Ubi-Thrupney - Direct link

Heya @Eyolfur , welcome to our forums, and thanks for sharing your report of this issue! I appreciate it 🙂 I've not had a look at exactly what's causing the issue myself, but what you've said sounds accurate to me. Fortunately, we're working with Microsoft for an eventual fix, but we don't have any ETA on that. My apologies for the issue in the meantime.