[2021] [Crash/Freeze]Game keeps freezing

Hey there, KouyaDragon & stelkara1! Thanks for reaching out, and sorry to hear about this.

To the tone of the workaround stelkara1 used, I'd like to see if running the game using previous versions of windows helps the game operate without error.

Originally Posted by pkinderen
Same thing here. I hope Ubisoft can provide an update for the window update. No it is just unplayable.

Hey! Did you manage to do any of the steps advised above?

Originally Posted by browneyone
For me the game works for maybe less than 5mins then my computer reboots. I've tried dx11 and 12.

Hey there.

Welcome to the forums.

Can I ask you to attempt every step suggested here please if you haven't already done so?

Hello finacoles2 thank you for also posting about this issue you have experienced.

For these crashes, as Ubi-Orion asked could you all please try every step in this article here to help resolve these crashes, as this support article contains the most common fixes for crashing in our games - https://support.ubisoft.com/en-gb/Article/000061047

If you are still experiencing these crashes after following all the steps in this article, we will need to gather everyone's system files to do a deeper investigation and to see if we notice any patterns such as windows versions, driver versions etc

Please visit our website here - https://support.ubisoft.com/en-GB/Cases/New

Next, please upload both of these files so we can advise further of any troubleshooting, this will also allow us to send these files to our QA team too -

DXDIAG - https://ubi.li/msrxL
MSINFO - https://ubi.li/lmiCE

Hi @bananskal09 I'm sorry to hear that your game is freezing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi there @Milkman_wtf, thank you for chiming in!

If you haven't yet, can you open a support case for this issue with your MSInfo and DxDiag attached? I'd like to include those with this report for good measure, thank you!

Hi @Milkman_wtf I'm sorry to hear that you haven't had a reply to your support case.

Customer Support will do their best to reply within 48 hours, however if they are receiving a high volume of contacts it may take longer than usual, for which I apologise. Someone will reply to your case as soon as it is possible.

With regards to your issues with having cloud sync enabled we would generally recommend uninstalling then reinstalling Ubisoft Connect and running through the connectivity troubleshooting which I understand you may have already tried. As Ubi-oof mentioned we would require you to provide your system files in your support case for our Customer Support specialists to investigate this further. I would also recommend providing your Ubisoft Connect log files too.

For the corrupted cloud saves please follow the steps in the support article here to see if it helps.

@Milkman_wtf I'm sorry to hear that none of the troubleshooting has helped to resolve the issues.

If you have already attached your system files and launcher logs to your support case can you also ensure that you have provided a detailed description of the issues and a list of the troubleshooting you have already tried so that our Customer Support specialists don't ask you to repeat them again.

Hopefully they will be able to offer you some additional troubleshooting to try and help resolve these issues.

As mentioned in previous reply our Customer Support specialists will respond to your case as soon as it is possible as there is likely a high volume of contacts due to the holiday season.

@Milkman_wtf you are correct it is no longer the holiday season, however as I mentioned there is likely a high volume of contacts due to this period.

I can understand your frustration, however we would be unable to assist you further with this issue via the forum and someone will respond to your support case as soon as it is possible.

I am also unsure why your comment has been flagged as spam, this is not an issue that I am aware of.

If you have any feedback to share with regards to the forum, please post it here, thanks.