[2020] Game crashing on startup

Original Post — Direct link

Hi,

After some month not playing Anno 1800, I tried today to start it again to prepare for the new DLC. The screen goes black and the cursor changes to the golden Anno cursor. After a few seconds the game crashes immediately.

I already tried reinstalling the game and Ubisoft connect, but that didn't help.

This is the log file:

[16:51:01][6a64][  NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2021-06-18 10:58:31] Anno7 UPlayGoldmaster Win64 Release-Static v11.1.1010647.3410 Tourism
[16:51:01][6a64][  NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[16:51:01][6a64][  NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr0.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr1.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr2.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr3.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr4.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr5.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr6.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr7.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru0.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru1.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru2.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru3.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru4.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru5.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru6.rda failed with error 2: The system cannot find the file specified.

[16:51:04][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru7.rda failed with error 2: The system cannot find the file specified.

[16:51:05][6a64][  NOTICE] rd3d::COutputWindow::Create: Display 0: 2560 x 1440 resolution
[16:51:05][6a64][  NOTICE] rd3d::COutputWindow::Create: Clamped resolution: 2560 x 1440
[16:51:05][6a64][  NOTICE] rd3d::CAmdGpuServices::InitLibrary: Failed initializing AMD GPU Services (return code 6; this is fine for machines with a non-AMD graphics card)
[16:51:05][6a64][  NOTICE] rd3d::CDevice3D12::CreateDevice: Created DirectX12 device with feature level 12.0 for adapter 'NVIDIA GeForce RTX 3070'
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[16:51:06][6a64][  NOTICE] rd3d::CShaderManager::InitDirectories: Effect file root dir: ''
[16:51:06][6a64][  NOTICE] rd3d::CShaderManager::InitDirectories: Using precompiled shader path: 'C:/Users/[username]/Documents/Anno 1800/shaders/'
[16:51:06][6ef8][  ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[16:51:08][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file C:/Users/[username]/Documents/Anno 1800/shaders/precompiled/pso_cache.xml failed with error 2: The system cannot find the file specified.

[16:51:09][6ef8][  ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[16:51:09][6a64][  NOTICE] rd3d::CSessionManager::CreateSession: Created session ID -1:'Default'
[16:51:13][6a64][  ERROR] EalLogOutput: [EAL]: This platform has logs enabled. Don't use it for shipping.
[16:51:13][6a64][  ERROR] EalLogOutput: [EAL]: This platform has traces enabled. Don't use it for shipping.
[16:51:13][6a64][  NOTICE] rdgs::CAccountSettings::Reset: Language returned by UPlay: "en-US"
[16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/chinese.txt failed with error 3: The system cannot find the path specified.

[16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/taiwanese.txt failed with error 3: The system cannot find the path specified.

[16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/japanese.txt failed with error 3: The system cannot find the path specified.

[16:51:13][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/korean.txt failed with error 3: The system cannot find the path specified.

[16:51:16][6a64][  ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/config/engine/ambientsettings/local/dlc03_01_storm.xml failed with error 3: The system cannot find the path specified.

[16:51:16][6a64][  NOTICE] rdui::SendTelemetryMarker: UI-Flow: Start Waiting for RenderEngine
[16:51:17][6a64][  NOTICE] rd3d::CDevice3D::Reset: BackBuffer size 2560x1440

about 5 years ago - UbiGabrinth - Direct link

I'm sorry to hear that you folks are having troubles with crashing when playing The Division 2. I'd like to help as much as I can while our team looks into these reports. Speaking of that, if you are having these crashes please make sure to send in your system files to our team at your earliest convenience.

Please note that I've seen a few other threads referencing Rapid Storage Technology as having conflicts with The Division 2. If you have the setting active, please disable it and let me know if the issues persist.

almost 5 years ago - UbiMorning - Direct link

Thanks for sharing Talondor!

over 2 years ago - Ubi-Nacho - Direct link

@thestig2000 Hi there,

Sorry to hear about your game crashing on launch.

Could you try the following troubleshooting steps please? This article has steps on what to do when your game won't launch:
https://www.ubisoft.com/help?article=000063650

If you have any issues please let us know!

over 2 years ago - UbiStorm - Direct link

Hey there, everyone. I'm sorry to hear that this issue is occurring for all of you as well! If you haven't, I recommend giving these steps a try, as Ubi-Nacho recommended above! If you've already tried those, or they don't seem to work, go ahead and grab your MsInfo & DxDiag files. Once you have those, submit them via our Support Site, Facebook Support or Twitter Support so that we can get a better look at what's going on. Thanks!

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey guys,

If you continue to have trouble and are unable to open a ticket I would recommend to contact via Facebook or Twitter as UbiStorm advised where we will be able to open a case for you to take a look at these files.

Many thanks

over 2 years ago - Ubi-Viral - Direct link

@graeme1907 Great to hear that you have been able to identify the cause of this crash.

If you need anything else please let us know.

Thank you.

6 months ago - FatsharkJulia - Direct link

Sorry to hear that. Have you tried this already?:

Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
Delete the entire ‘Darktide’ directory
Launch Darktide as normal

Please note that this will reset any custom keybindings.

You will then need to use the ‘Verify and Repair’ option, which is accessible via the Xbox App and will ensure the installation is complete.

Open the Xbox App
In ‘My Library’, select ‘Darktide’
Select ‘More Options (…)’
Select ‘Manage’
Select ‘Files’
Select ‘Verify and Repair’

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