/u/BioWareJer I know this has nothing to do with you, but can we at least get confirmation that this is being looked into? Essentially not being able to play the game we've paid for, in some instances, two to three times over is otherwise unacceptable.
K - live response is asking for your username (Origin/Gamertag) and if you can, a screenshot of the challenges completed?
We will try to fix server side.
/u/BioWareJer I know this has nothing to do with you, but can we at least get confirmation that this is being looked into? Essentially not being able to play the game we've paid for, in some instances, two to three times over is otherwise unacceptable.
Dropping it into our live response slack channel - will report back asap!
Thank you. Got a post about it on the forums
https://answers.ea.com/t5/Bug-Reports/Keyboard-and-Mouse-Stuttering-cut-out/m-p/7498728#M2247
nice, I'll drop it in our live response slack channel too.
There is an annoying sample frequency desync when transitioning between the login screen and the game. Here is a video I made showing the issue:
44.1 and 48K sample frequencies work, but if you go non standard such as 96 or 192K(I imagine 88.2 as well) then this issue occurs.
I hope this helps.
Cheers!
I love you man! This is super super useful for us, thanks! We will look into it.
Did you find out? I had the same issue in both demos with no tv option to fix it. I’m sure I seen it on a “fixed in release” type post but can’t find the source.
Edit:
Number 15.
I didn't get a clear answer, poking again.
Well that's just fantastic mate. I'm doing the mission where you meet Faye and Haluk for the first time, and the audio cuts out 2 minutes in. Little did I know I'd be watching 15 minutes of cutscenes and exposition in game without audio.
Completely ruined the experience.
It dropped during a cutscene? That's new. Usually it's in heavy combat with four players - sorry for the hassle, we know it sucks. Day 1 patch has addressed almost every instance we could repro but we are continuing to work on eliminating this issue completely.
Very much appreciate the response!
So yep, there was a bug fixed with this and it should be in the next patch. 😊
I seem to be able to get it to consistently drop sound if I sprint and jump within about a second or so if there's an enemy near me. I'm not able to take video but it's done it with that exact movement combo three times now for me.
Noted, will test it. Thanks!
Is there anything we can do to help, like posting DXdiag or anything to help you narrow it down?
Your audio settings - sample rate, bit depth, output devices help - but we have fixed the most egregious cases in the day 1 patch. Sorry for the pain!
Audio needs to be fixed ASAP, not on day one. This is a HUGE problem, I cant enjoy the story at all cuz i have to restart a mission like 3 times because out of nowhere it decides to cut off audio!!! Been playing the game for 12+ hours now and 2 of those hours have bee wasted bcuz i want to experience the story!
Trust me, I completely agree! We had a nightmare time trying to reproduce this at the studio and there are a host of issues that CAN trigger it. We fixed a ton in the day 1 patch and will continue to work on it until it's completely resolved. Sorry for the hassle, and thanks for toughing it out!
I'm having my mouse skip across my screen randomly. As if it isn't taking movement commands but then skips forward to where is should be. Never had this issue with a game before. My mouse is a rival 310. Making it impossible for me to aim correctly
Totally not anything I can help with, but I will forward it to our team and see if someone can help!
I was playing also with 4 people during a mission and sound was lost all of a sudden, so i had no sound at all even when i came back to tarsis.
Yup, sorry. Requires a title restart. Issue is nearly eliminated in the day 1 patch. Thanks for your patience!
I had this issue in the demo with a bluetooth headset as well (PlayStation gold). Hope that helps you guys?
Yeah, bluetooth and usb audio devices can change output sample rate - can you ensure ALL your audio devices/outputs are set to 16bit/48k?
Just a idea, if the issue remain difficult to fix, what about putting a "reset sound engine" button in the sound settings menu while investigating ? =)
Yeah, good idea but it's actually a crash and can't be restarted separately from the game. Sorry for the pain!
Amazing game so far but the audio cuts out randomly every couple of hours or so. Closing the game and then reopening it fixes it.
i7 6700k @ 4.7ghz
Asus Z170 Pro Gaming motherboard, all drivers updated
4x4GB 2666mhz Fury X memory
1080ti, 418.81 drivers
Samsung EVO 850 SSD 500GB
Windows 10, all updates applied
Thanks! This is a known issue and is nearly eliminated in the day 1 patch. Sorry for the hassle and thanks for you patience!
Why are these patches waiting for the 22 if some of them seem to be ready?
The issue with Dolby Vision specially seems bad since I can't even play without it messing with my PC. I cannot play Anthem without it forcing a shutdown of my PC after it ends or at some point.
Complex certification process with first party I believe. Honestly that stuff is a bit outside of the work I do so I can't give you an exact reason. Probably because we want to maximize the amount of fixes and can only deploy so many patches?
I would love to submit something. but... im not even able to load the game at all :))))))) id love if someone gave a word on this issue on your side, and figure it out asap and make a hotfix.
My day 1 experience is now gone, and my weekend i looked so much forward to just looks bleaker and bleaker by the minute
We'd be happy to help you out. Do you mind submitting a report with us at help.ea.com?
No problem so far. Just the first loading screen of the game was buggy.
My complaint is unconsistency of voices. Especially cyhper voices making too much echoe and metallic sound. Even merchants(face to face) talks weird sometimes. I can feel the room and mic but not all voices like this. I guess you guys record some voices with different equipment or different time maybe beginning of the development.
That shouldn't be the case, is there any way to capture a video of this? I would love to hear what you are hearing.
I'm having the issue as well. I had sound and everything was working fine and then in the middle of a mission, the game sound just stopped. I still got the origin achievement pop-up sound so I don't think it's a hardware issue. Restarting the game brings sound back there's still a bug there somewhere. This has happened twice so far.
Fun game, by the way.
Thank you! Yes that is the issue - it's almost completely fixed in the day 1 patch. Thanks for your patience!
Great to hear you guys are working on the audio dropout! It happened a LOT more for me during the demo. Only once so far as of early access.
Good to hear, it was a bit like plugging holes in a dam. We have nearly eliminated it in the day 1 patch and are hard at work to catch any remaining causes! Thanks for your patience!
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