[2019] Banned account

Originally Posted by Garuda-_-
My account was hacked and then the guy cheated on it. Now my account is banned with $300+ worth of cosmetics. I try to do a ban appeal but it was denied. I provided more than enough evidence that it wasnt me that did this. I provided log in attempts/ ip addresses from different states and even countries and messages of the guy. But since I'm not a content creator with influence my case is being overlooked and I'm getting screwed over

Hi there, @Theta101.

For help with banned accounts, please see the following article. Thanks!

@Theta101 

Great! If you need help with anything else. Please let us know. Have fun and stay safe

Hi there, @potatoooo13.

To follow up on a dispute, please try contacting @EAHelp through Twitter or open a new case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi @D7o82, 

I'm sorry but we won't have the specifics of your ban here on the forum side. Can you take a look through your emails? There should be an email from Terms of Service that shares a duration if you've received a temporary suspension as well as the general rule broken i.e.: ban applied for cheating/hacking/hate speech/etc. 

If you believe a ban was added by mistake our Terms of Service team can take a look into it for you. Please fill out the webform to send in an appeal to that team.

- EA_Lanna

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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hey @Lightspeedsk,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.