[2020] Apex

Hey @lukey_dard from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Hey @Ghost_BGG what is the issue that you are seeing?

Darko 

Hi @Ashven27. 

 

I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. When you have a chance please get in touch with the EA Help team so they can pull up your account and take a look. 

For more information on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

 

 

/Kent

@vlPapiGxd 

 

If you have already reset your password, we will need you to make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

@AexyOn3 Which platform are you on? Has this happened since this match?

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@AexyOn3 Wanted to see if you are still seeing connection issues?

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Closing thread, if you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• Twitter - Select the message icon to get assistance   
• Facebook - You can select the 'send message' option on the accounts home page    

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @MonteCash23, 

This usually happens because your location is set to a place where Apex Packs can't be sold because of local laws. If you don't live in one of these places, it may be an issue with the location settings on your account. 

 

I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. You can find more information on how to set up a case with them at the EA Help website. If you prefer, you can also speak with them over Twitter or Facebook instead. 

You will need to speak to our Terms of Service team @Ghost_BGG.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

Hey @Ghost_BGG you will need to give our team time to investigate and respond.

Darko 

Hey @lHaZeShOtl, 

 

If you haven't already please get in touch with the Terms of Service team so they can take a look at your account. They can see if the ban can be lifted. 

 

For more info on how to set up a case with them check out the EA Help website. 

Hey @Ewalk433, 

 

Did you need some help with anything? 

Hey there, 

Those dive trails were intended to be temporary since the start of season 3. There was an issue that was causing them to stick around longer than intended, which was just recently fixed. Since the issue was fixed, the dive trails that were supposed to be temporary will have been removed. 

Hi @snaids24,

It can take between 24hr and 72hrs (less likely to go as long as 72hours though). If you're not seeing the coins after 72hrs, let the support team know and ask them to check if it's been sent. If they can see it's been sent, they may recommend some troubleshooting to help the coins appear like rebooting the console.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hey @TrackRunner5456,

Unfortunately, Apex doesn't support cross progression, so if you play on a new platform (In this case your PlayStation), I'm afraid that you'll need to start from a fresh account.

Wees aardig voor elkaar | Be kind to each other