[2019] MOVED: Crash

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Hey @WesoPR, 

Is this something that seems to be happening at a certain spot in-game, or is it just random? 

/Kent

@WesoPR 

Got it, thanks. Can we try out some troubleshooting to see if we can stop this from happening? In some cases I've seen the game freeze like this because of connectivity issues. I think that would be a good place to start. 

When you've got the chance please try running through the basic connectivity troubleshooting steps from the EA Help website. If you're still seeing any freezes happening after that check out the PlayStation-specific steps as well. 

Let me know how that goes once you've had the chance to give it a shot. Thank you!

/Kent

@WesoPR 

I appreciate you giving it a shot. Have you tried setting a different DNS on your PlayStation to see if that makes a difference? In some cases using a different DNS can help with issues like this as well. To update the DNS on your console follow the steps below: 

1. Open your PS4 Settings and go to Network

2. Choose Set Up Internet Connection

3. Choose Wi-Fi or LAN Cable depending on what sort of connection you're using

4. Select IP Address Settings (automatic)

5. Select DHCP Host Name (Do Not Use)

6. Choose DNS Settings (Manual)

7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well. 

8. Select Next

9. Choose MTU Settings (Automatic)

10. Select Proxy Server (Do Not Use)

11. Select Test Internet Connection 

Let me know how it goes when you have the chance to give it a shot. Thanks!

/Kent

Thanks. Sorry for lack of clarity, a router power cycle is when you turn it off for a few moments, and then start it back up. This can clear cached data and can fix issues. It's less effective with more modern routers, but it's still worth trying. 

Thanks for trying the other account,  at least that eliminates an account-based issue. 

For the next step can you try restarting with a Clean Boot, to discount potential conflicts with 3rd party software? 

How to clean or safe boot your PC or Mac

It's also worth re-whitelisting the game and Steam on your security software, in case that's a factor. 

Hey, link fixed, and thanks for the update. Can I check what step you took, so we can track it?

@the-devil Hello there! I've moved your post to the support forums for better assistance from our dedicated support team!