Clash Royale Dev Tracker

Upgraded a Card Which Gave Around 600 XP. Got Level 12 King Tower Level Up Display Message. I Login In The Game Back and I'm a Level 11 with XP Bar Completely Empty.

I can't take customer support requests per Reddit but I will make an exception because I've never heard of anything similar before, i'll take a closer look and get back to you in-game.

I think this relates to your comment as well: https://www.reddit.com/r/ClashRoyale/comments/afok1p/customer_support_at_its_best_i_now_have_20k_gold/ee1kax9/

Don't get me wrong we address whatever the issue might be multiple times before we come to the point where we have to move on and leave the case.

I will make it a case to take a closer look and see if the "reject" option, which we don't use lightly, is being applied too often.

Clearly if we have a lot of unhappy players that feel ignored by us something is wrong and we will look into it and do something about it!

Hey u/treknar,

We are aware that occasionally there are some payment issues with the payment points that we use (e.g. Apple) and it can get needlessly tricky to resolve those.

What happened?

There was a successful transaction and 100k Gold plus an Ice Wizard were delivered. The Gold was then used. That's all fine.

However, there was another purchase, which failed and that transaction never got back to us!

When Treknar contacted Apple to get it resolved, mistakenly the wrong purchase was refunded! Not the failed one, but the successful one and that's why the Gold and Ice Wizard are gone (auto-revoke removes any refunded content).

From supports perspective, we did inform you of the situation and asked you to contact Apple and to be careful to request Apple to refund t...

So good 🤣🤣🤣

-Tim

we've been chatting about it!

- Drew

yep we are - this is one of the bugs we are looking into tackling in the optional update. we know from community reports that a workaround involves spectating a match or a replay, so that was a jumping off point for a fix for us.

- Drew

You're welcome. I always give everyone the benefit of doubt. I think in general any customer service in inclined and open to believe their customers by default, but don't always have the resources (time) to investigate the claims.

We try to tackle big volumes with facilitating the whole customer service operation as well as possible. We will get a much better self help portal in the future, so that should be able to help free up resources for more demanding cases when easier ones will be resolved without contact. The future is bright ;)

No, as soon as you reload the game you're fine. That being said i've seen a few odd cases where the content of the chest was never delivered, but luckily those cases are few and far between.

Thanks for the tag - I'll take a look and respond to you in game.

Hey, /u/Coconuthead94

First of all I'm sorry you had a bad experience.

Secondly it definitely could happen that i.e. poor network connectivity would put you out of sync with the game server. This could lead to you not seeing the contents of your chest. Super rare, but not impossible.

Would you mind sharing your player tag or player ID with me, so I can take a closer look?

Hey guys,

You won't get banned for simply trying to change your Supercell ID.

When someone writes in and wants to remove/attach to Supercell ID we will do certain background and security checks. If there is something phishy going on we will not proceed with your request, but rather explore further what is actually happening and possibly lock and/or ban the accounts in question.

No problem. Yes, currently even if you didn't continue it won't count towards the challenge win stat.

Hey u/rochastes

Sorry for the confusion and for the wrong information. Continue Challenges will not count towards your challenge wins stat in your Player profile.