To be frank, "listening" doesn't mean "doing" in most scenarios. It also doesn't mean guaranteed 1:1 interactions which is out of scope for most, if not all, Community Managers. It's simply not possible.
While this account hasn't explicitly responded to the issue, we're aware that some players experience this crash. We typically release stability updates, and have, over the majority of our game updates and definitely have released MDT stability items since the release of MDT. We also have resources available for reporting these types of crashes that you can find here.
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