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Heard, understood, and agreed.
I have been here since beta as well, I bought the Imperial pack, and I did not have the full scope of the issue. I do now.
Heard, understood, and agreed.
I have been here since beta as well, I bought the Imperial pack, and I did not have the full scope of the issue. I do now.
To keep it fresh. Now you can spend your time finding others we have accidently patched in instead!
the comment was at someone who bought the imperial edition and said the 2500 bonus aquilas did not exist - because of the xbox situation. Context is important.
Could you also share your console logs with us please?
Could you share your console logs with us please?
For players with long loading times, we recommend changing the DNS. On the Xbox this can be done via General Settings → Network Settings → Advanced Settings → DNS Settings - ‘Manual’
The DNS you decide to change to is up to you - there are multiple DNS providers available, such as Google DNS, Cloudflare, and so on. This is purely personal preference.
Our Backend Engineer is actively looking in to this issue, but we understand some players have been able to work around this by changing their DNS.
If you’d like to try changing your DNS, an example DNS is Cloudflare (Set up 1.1.1.1 on Windows · Cloudflare 1.1.1.1 docs) but there are multiple DNS providers available should you prefer to choose another one.
Could you also share your console logs, or a crash report with us please?
I understand our players have been dealing with this issue for a long time now. Could you tell me whether you use an SSD or HDD?
Sorry to hear this. I’ve had to raise this to our database for investigation, I apologise I have no immediate solutions.
I raised this to our database earlier, and I’m also looking in to it myself. Thank you for your detailed report.
This will be resolved in our next patch, apologies.
Do you happen to have a large Friends List already? 
I ask as we have some issues with it.
I can’t seem to locate your account - could you share your character names with me please?
I can only refund purchases made recently unfortunately. I’ve refunded your Zealot upper body piece.
Could you share a bit more about what the issue is please?
Our Backend Engineer is actively looking in to this issue, but we understand some players have been able to work around this by changing their DNS.
If you’d like to try changing your DNS, an example DNS is Cloudflare (Set up 1.1.1.1 on Windows · Cloudflare 1.1.1.1 docs) but there are multiple DNS providers available should you prefer to choose another one.
Are you running Linux?
We need more information since we can't reproduce it in house. It might be a problem with the drivers for certain mice or a problem with the dashboard version. We've tried several mice and keyboards and they all seem to work just fine for us
oh, sorry - they were implying the 2500 bonus was literally and not figuratively non-existent because of the current xbox promotion.
edir: Also this wasn’t an intended slight, so I’m sorry if it came off that way - I am just in meetings, so I am doing my best to respond. Apologies.