Dead Matter

Dead Matter Dev Tracker




24 Aug

Comment

Originally posted by phonon_us

Thanks for taking the time to answer, I know you're trying. I haven't gone through with a refund and I have my keys.

I feel there is still deflection in these answers. If you don't respond further I will not take it personally, I don't want to waste your time in a nitpick battle with a single customer. In my experience, sometimes we just have to say "yeah I didn't think to do that, whoops."

  • We ordered ahead of time. Valve has limits for how many keys you can get at once.

Obviously not ahead enough, right? It's not like you were 10K short, you were 30K+ short. I was following the indiegogo page for a bit before backing, and it was above 20K for a while, surging to 36k in the last week.

  • We do not have millions of backers.

I've been a back end dev for many years, so I am biased: 30K+ backers means millions of hits to me. With that many backers, I would also assume many people would be visi...

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  1. Yeah, that's more or less it. We ran with the timeframe on their site, and they needed more time. Left us in a really bad place, but that's on us.

  2. I can't really comment any further here. I'm not a web dev, and I'll defer to your expertise here. We were caught in a bad place, and between attacks and just a lotta folks trying to get in, our site was wrecked.

  3. We still feel awful about having to shut things down, and we're looking forward to being able to bring our full community back online.

  4. We really underestimated just how much our community had grown, and there was a huge silent component we didn't even see until recently. Left us underequipped to handle it when all hell broke loose.

Comment

Originally posted by TangoKiloOscar

That's obviously bs right? That can't possibly be true.

It isn't.

Comment

Originally posted by Unkn0wn_F0rces

Are the online servers up currently?

Over 100.

Comment

Originally posted by phonon_us

I agree that there was/is not actual intention to "scam" people, so Hanlon's razor certainly applies here. But the razor can cut both ways.

There was some misdirection (not necessarily intentional) on the key issue, including deflection towards Valve. The initial lack of professional communication also shows their leadership is incompetent to the point of harmful to their own employees. They've been thrown to the dogs, having to withstand ridiculous trolling on discord, twitter, etc.

They obviously never had the 30K+ keys needed for day 1 of Closed Alpha, and the rub is in the why. It was no surprise that they needed tens of thousands of keys, even with the last minute hype surge.

  • Why didn't they have even a few thousand keys ready, let alone 30K+?
  • Why didn't they realize they would get millions of hits on day 1, with the number of backers known well in advance?
  • Why didn't they prepare their discord (and moderators) to support 30...
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  1. We ordered ahead of time. Valve has limits for how many keys you can get at once.
  2. We do not have millions of backers.
  3. Discord themselves dropped the ball on this. Servers must request an upgrade once they have more than 25k users online. We attempted to contact them about this repeatedly in the runup to the launch of the CA, and they didn't respond until we had to shut our server down and then the development team collectively entered a Discord employee's server and ask them to up it. This still took nearly 24 hours to be done.
  4. $2M is really not a lot in game development.
Comment

Originally posted by VicToMeyeZR

They are still selling alpha keys... What you got now?

We are not. While you are able to 'buy' on the site, the purchase will be rejected.

Comment

Thanks for chiming in. I know we've done a lot wrong over the last several days, but it's still really appreciated.

Comment

Originally posted by 2ToneTaco

i did, but you have not responded.

you didnt send me a dm. Please not that i got my discord dm's closed atm due to spam. But feel free to dm me on reddit


23 Aug

Comment
  • Any submissions which link to hacks or explain how to obtain hacks will be removed. Additionally, any submissions which accuse other players of hacking or demonstrate a hack being used, even by other players, will be removed.
  • Submissions explaining how to get access to Dead Matter through unlawful methods will be removed. Additionally, anything about breaching the TOS is subject to removal.
  • Knowledge involving either of these subjects should be reported privately to QI Software.
Comment

Originally posted by 2ToneTaco

same here. im desperate for a place i can talk to other people AND the devs about the CA and actually Aplha test this game properly.

Hey man feel free to shoot me a dm on reddit.

Comment

Originally posted by [deleted]

[removed]

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Post
As I'm sure you all have noticed, our site is down once again. At peak last night, we were fielding over half a million requests per minute, and even now site load is way higher than anticipated. We are doing everything in our power to get the site back online. However, we do not currently have an ETA on the website coming back up - the people who handle our backend are not all available to work on the site right this moment, though as soon as they can be, they'll be back to work on it. Once the site is back up, and we can verify that backers are getting and redeeming the keys we have assigned on the site, we will distribute more.

We will post another soft announcement (without pinging everyone) once the site is back up, and post an update on Twitter to the same effect. We cannot guarantee when this will be, unfortunately.

Due to the spam and general vitriol being posted on our forums, we have also locked it down to read only for the time being... Read more
Post
    Maxine on Forums - Thread - Direct
As I'm sure you all have noticed, our site is down once again. At peak last night, we were fielding over half a million requests per minute, and even now site load is way higher than anticipated. We are doing everything in our power to get the site back online. However, we do not currently have an ETA on the website coming back up - the people who handle our backend are not all available to work on the site right this moment, though as soon as they can be, they'll be back to work on it. Once the site is back up, and we can verify that backers are getting and redeeming the keys we have assigned on the site, we will distribute more.

- We will post another soft announcement (without pinging everyone) once the site is back up, and post an update on Twitter to the same effect. We cannot guarantee when this will be, unfortunately.

- Due to the spam and general vitriol being posted on our forums, we have also locked it down to read only for the time b... Read more
Comment

Originally posted by VoschNickson

No. There’s some legal agreement with Steam that once they give our keys for a closed alpha, they can’t continue to give out keys after the start of it.

Calm down, they’re not using scare tactics or something

Bingo.

Comment

Originally posted by [deleted]

[removed]

  • Flame-baiting will not be tolerated in posts or comments
  • In addition, attempting to purposely spread misinformation or rumors is also against the rules (light speculation is fine, but please keep it respectful and constructive)

You've been doing this for a while now.

Comment

Originally posted by ItsShading

Will our keys be revoked if we have access to the CA now?

No

Comment

Originally posted by [deleted]

[deleted]

Anyone that backed for a key will get a key.

Post

As I'm sure you all have noticed, our site is down once again. At peak last night, we were fielding over half a million requests per minute, and even now site load is way higher than anticipated. We are doing everything in our power to get the site back online. However, we do not currently have an ETA on the website coming back up - the people who handle our backend are not all available to work on the site right this moment, though as soon as they can be, they'll be back to work on it. Once the site is back up, and we can verify that backers are getting and redeeming the keys we have assigned on the site, we will distribute more.

  • We will post another soft announcement (without pinging everyone) once the site is back up, and post an update on Twitter to the same effect. We cannot guarantee when this will be, unfortunately.

  • Due to the spam and general vitriol being posted on our forums, we have also locked it down to read only for the time being. Mu...

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