Thanks for taking the time to answer, I know you're trying. I haven't gone through with a refund and I have my keys.
I feel there is still deflection in these answers. If you don't respond further I will not take it personally, I don't want to waste your time in a nitpick battle with a single customer. In my experience, sometimes we just have to say "yeah I didn't think to do that, whoops."
- We ordered ahead of time. Valve has limits for how many keys you can get at once.
Obviously not ahead enough, right? It's not like you were 10K short, you were 30K+ short. I was following the indiegogo page for a bit before backing, and it was above 20K for a while, surging to 36k in the last week.
- We do not have millions of backers.
I've been a back end dev for many years, so I am biased: 30K+ backers means millions of hits to me. With that many backers, I would also assume many people would be visi...