Dead Matter

Dead Matter Dev Tracker




22 Aug

Comment

Originally posted by Friendly-Unit

Are there new keys or is this still the ones from the post 12 hrs ago where 50% of us will have something?

Also please can we have an official announcement not chasing comments in various reddit threads. There is a lot of speculation about the website again. Can you clear that up and provide approximate timescales as well as be realistic about how many people will be getting keys and when they will be able to actually check?

the current system has failed, we would appreciate some solid info so people can plan accordingly

These are the keys we received last night.

We'll be updating as we can and as we receive good information and when we get approval to do so. I know that isn't what anybody wants to hear, but it's the best we can do right now.

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Originally posted by Jezzdit

several devs are now starting to dodge questions now. "ask someone who can get the site up I don't know anything"

We're not answering questions that we don't have answers to. It doesn't help anybody to give out bad information.

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    Maxine on Forums - Thread - Direct
great start to a thread
locked and restrictions applied to op  
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The response is basic, but the queue is there on the backend. Do not refresh the page.

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Maybe in the pepsi truck?

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Originally posted by 0rangeSauce

Lol just checked twitch there’s already people streaming it.

All noted :)

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Originally posted by MKNAlibi

I wasn't aware that the keys would be limited. I may have missed something but I thought as long as you backed you were going to get a key.

Everyone who backed is getting a key. It may just take some time as we have a limited number to distribute.

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Originally posted by McGinnity

So everyone who relys on your statement and didnt get one, now need to wait until next week?

Sry to say that, but why this information wasnt direclty communicate? Or much better bevor?

We didn't communicate this earlier because we weren't using the method we're using now at all.

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Originally posted by Crazy_Stiggy

Ho w do you get a key to claim on the site to activate. I thought you get the key on the site which isn't working. Maybe I'm stupid but this makes no sense to me.

The site is working, but it's being hit hard. If you're having trouble connecting, I'd suggest waiting a bit before trying again. If you have keys, they're already yours. There's no need to worry about getting in first.

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Originally posted by Bac2basex

So are people who got duplicate keys going to have to wait until Monday or even later for their issue to be resolved?

Some have keys now. Others will have to wait. We will update on Monday once we know more.

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Originally posted by ItsShading

Thanks, any ETA on website? Appreciate you guys been working all day and night

It's up, but struggling. If you can't get in right now, take 15 and then try again.

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Originally posted by eavrus

No key for me :( . I backed on indiegogo :( well monday it is then, hopefully. at least you got some of them out.

Just to make sure I understand tho. I got into site and to my orders and it said you were out. so the soonest would be Monday?

Correct. We'll update on Monday once we know more.

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Originally posted by NaturalObjective

what happened to the people that got revoked. i have the entire game pre loaded. i thought people that got revoked we going to get there keys first...

That was originally the plan, but when we changed the method we used to distribute keys that was no longer possible, unfortunately.

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Originally posted by SpecterBadger

Neat older backers don't get their keys. I highly doubt 50k players backed a couple of years ago when I backed the game.

Some of our older backers are in game right now, including quite a few Kickstarter and original Indiegogo backers. It was purely random.

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Originally posted by ItsShading

Were the keys first come first serve, or were they specifically assigned to accounts?

Randomly assigned to accounts.

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Originally posted by Osamara

Is the site being ddosd or taken down by intention this time @metamoth

It's being slammed by user traffic, but it's still barely limping along.

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Originally posted by McGinnity

u/metamoth741 I got a simple question: You said that people with buged/dups/revoked key would defently get one without the "first come, first serve"But now people got they key without they got revoked on steam and people which got revoked dident get there key.Could you explain this to me?

That was the plan on the old system we were using. However, as some folks saw when our site briefly went up earlier, that didn't work at all. So we went with something else that automatically assigned keys to people's accounts. Issue is that we unfortunately could not specifically reassign the bugged keys for folks.

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Originally posted by [deleted]

[deleted]

Hi there! Please check out our newest update - approximately half our backers now have their keys, and more will be going out early next week.

Post

As many of you have noticed by now, keys have gone out to a large number of our backers. Our previous solution for getting out keys was not working, so we instead sent out all the keys we have to backers, and assigned them to your accounts - if you now have keys, you should be able to claim them on your account. If not, you will receive a message indicating that we currently do not have any more keys at this time. Around half of our backers now have access to their keys, and we are currently in contact with Valve with a request for the rest of the keys we need to get everybody in-game. Due to a large influx of backers immediately prior to launch the number of keys we need is higher than we'd initially expected, however we're hoping that we will be able to get the majority of the remainder as soon as Monday. We are speaking with contacts at Valve to expedite this process, but at this time we cannot guarantee that things will be totally sorted on Monday. We'll provide an update then ...

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Comment

Originally posted by ZeusVLTG

Will there be an announcement when QI is back up or do we just check now and again.

We're running out shorter updates on our Twitter, probably the best place to follow for that.