devtrackers.gg
Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Someone posted a perfect uide on what you need to do, but if you still have issues with this, please get in touch so we can sort it directly.
If you go here:
https://customersupport.frontier.co.uk/hc/en-us
Get into an article, then select "Submit a request", we'll be able to sort you out. :)
- CMDR Zenit
Hey CMDR,
I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can investigate.
- Ikaros
I've put in a request please see what you can do it's annoying and seems to of only really started since I got a carrier
We'll try our best to sort you out!
- CMDR Zenit
Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hi there! The 'update required' message is a little misleading, as it actually means that Steam is unable to detect base game access.
If you are unable to locate the details of your original account, please send us the Steam CD key you have, which you can find by right-clicking on ED in your Steam library, going to Manage > CD Keys. We should then be able to trace the account this key was redeemed with and help you get into game! You can send us a ticket with your keys here - https://customersupport.frontier.co.uk/hc/en-us
- Support Agent Nova
Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hello CMDR, make sure to check your resolution settings in game! If the issue persists then contact us at https://customersupport.frontier.co.uk/hc/en-us/requests/new
- Vostok
Hi there! We're aware of some issues currently revolving around the Scarlet Krait Error and are looking into this as a priority. All that we can ask of you at this time is your patience.
We have released a small hotfix which should hopefully help alleviate this issue somewhat, but it still may persist for now.
-Support Agent Nova
Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
