Elite: Dangerous Dev Tracker

Hi there,

Please submit a ticket to the Customer Support team via https://customersupport.frontier.co.uk/hc/en-us/requests/new - they'll be able to review your details and assist.

-Umbra

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hi there! Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hi there! If you purchased the game through Steam, you'll need to ensure that your Steam and Frontier accounts are linked, and you'll need to use the STEAM LOG IN option on the launcher.

To do this, open up the launcher and select Options, then Log Out, then STEAM LOG IN. (You may need to restart the launcher if the button isn't immediately available)

This ensures that the launcher reads your Steam purchases (the standard LOG IN button reads purchases from the Frontier Store only). Doing this should grant you game access but if you continue to have issues with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'll assist further :)

- Support Agent Nova

Hi there! We wouldn't have closed a ticket without responding so I'm not too sure what may have happened there! You should be able to reopen the ticket by responding to the automated email you'd have received when you submitted it, or you can open a new one via https://customersupport.frontier.co.uk/hc/en-us.

We can then take a look into the issue with you :)

- Support Agent Nova

Hi there! Are you playing through Steam, and did you purchase the game through Steam? It sounds like you may need to use the STEAM LOG IN button on the launcher to access the game, since it's not detecting game access.

If you continue to have issues with this, it may be worth sending us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can take a look with you :)

- Support Agent Nova

Hi there! We check our social channels daily as there are some issues and queries that we can answer immediately. For players and issues that we think may require some further investigation in the form of one-on-one support, we request that a ticket is sent in.

We are very busy at the moment and while it is taking us longer that usual to respond to tickets, we do answer every single one and will be in touch with you as soon as possible :)

- Support Agent Nova

If you're in the queue that's all we can ask. We're working on it as things are very busy currently! We're sorry for the wait.

- CMDR Zenit

All we can ask is for your patience. We're working on it as things are very busy!

- CMDR Zenit

Hi there! Please do send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

We do respond to tickets at weekends but we are a little busier than usual currently, so it may take a bit longer for us to respond. Rest assured we'll be in touch as soon as possible though!

- Support Agent Nova

Hi there! The portal shouldn't be down, so I recommend sending us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Hey CMDR,

Our QA team has been made aware of the crashes from the recent hotfix.

This issue have now been resolved but you may need to update the again again.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

A fix for the crashes has been applied client side and this unfortunately will require you to update again.

Apologies for any confusion caused.

- Ikaros

Hey CMDR

If you are still seeing the upgrade button, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros