Original Post — Direct link
Hello

6 days ago i downloaded the Uplay client and their game For Honor, in hopes to play a good skill game. To my surprise i am still trying to start the game with no success from Ubisoft Support. When i clicked play the game crashes and a error window pops up saying:"Unable to access data folder.Please delete the following folder and try to run the game again: -Delete For Honor Data folder in C:\ProgramData - Didnt work
-Reinstall the game and the client in C - Didnt work
-Run the client in administrator and verify files - Didnt work
-Uninstalled the game about 5 times in all of this process which also didnt work

After that i turned to Ubisoft's support, took 5 days to get a reply, they tried helping me with this issue by deleting registry keys, uninstalling the game and client, which didnt work.At last the support team asked me to literally end all my services and test one by one (Note there are duzens of services) by restarting the pc duzens and duzens of times which to my surprise didnt work as well.

Ubisoft's support is not being effective with their answers and as a client of this service i demand to AT LEAST be able to run you game, or have a continuous dedicated support and not having to wait 5 days each time i update my ticket.

Thank you for your time and patience, please help me fix this.
over 5 years ago - UbiGabrinth - Direct link
Did that fix the issue for you, Patox?
over 5 years ago - UbiMorning - Direct link
Thanks for the update Drizzy.-!
over 4 years ago - UbiMorning - Direct link
I'm glad to hear that workaround helped FliffisRudi!
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by FIra_Mirak
Patox my man u legend
Certainly a genius workaround, I'm happy it helped you
about 4 years ago - Ubi-Swaggins - Direct link
Hey AutoTronTw,

Welcome to the forums! Sorry to hear you are encountering this problem.

Did you try the workaround that Patox shared above?
about 4 years ago - Ubi-Woofer - Direct link
Have you performed full reinstallations of both Uplay PC and For Honor as yet, S4AD? If you have not, please do so, and run both the launcher and the game with administrator rights afterward.

And by "deleted the program data folder", do you mean deleting the Ubisoft Game Launcher folder in %AppData%, or something else?
almost 4 years ago - Ubi-Swaggins - Direct link
Hey Krosden_KuBa,

I am sorry to hear that!

If you have ran through the steps already in this thread, I would advise contacting our support team via the website.
almost 4 years ago - Ubi-Swaggins - Direct link
Hey TakinOutTheeeee,

Thanks for confirming that the fix worked for you!
over 3 years ago - Ubi-Borealis - Direct link
Originally Posted by Pinto991
I paid $99 USD for the complete edition and after hours of frustration I quit. It is typical of your products to be full of painful startup experiences. When I buy a game I should be able to click and play. Instead I have to search forums, reinstall, run as administrator, add various additional files etc etc...I am done with your games. You once were a respected developer but now I just don't have faith in your platform.


I am getting a refund through Steam for my $99 USD.


Goodbye UBISOFT
Hello there Pinto991! Welcome to the forums.

I'm sorry to hear you're not satisfied with the troubleshooting steps that has been provided. We would be happy to take a closer look at this for you. Please note that there can be several causes behind a game crashing or failing to start, and it can take some investigation to find the solution. If you would like us to investigate further for you, please could you let us know? If you have already opened a support case, could you let us know the case number so we can take a look at this? Thanks!
about 3 years ago - Ubi-Mark. - Direct link
Hello Fx.Frenzy, welcome to the forums!

I'm glad that the issue has been resolved for you.

Happy gaming and if you have any additional questions, please let us know.
almost 3 years ago - ubi-smash - Direct link
Hey Zhalal-Sama and welcome to the forums! I believe a few were able to resolve the issue with Patox_1987 post:

I add the same problem create a folder "For Honor" in My documents - My Games
If you still receive the same issue, make sure that For Honor is running Administrator Rights. I hope this helps, but please keep us posted if the issue continues.
almost 3 years ago - Ubi-Ginge - Direct link
Pleased to see you're up and running as you should be jaxalbert
Enjoy!





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