[2020] [Bug/Glitch]No reward

Hey guys!

Thanks for sharing this. I'd like to get a bit more information. Does this seem to happen after each match, or only a select few?

Hey there guys!

I'm sorry about the delayed response. If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them.

Our team are aware of this issue and are investigating further. If you are encountering this problem, could you please first try our connectivity troubleshooting for your platform:
- PC
- PS4
- Xbox

If the issue persists after trying these steps, please could you open a support case with our team so they can take a closer look at some system files. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

When opening a case, please include an image of your port forwarding, as well as the following system files:
- DxDiag/MSinfo (for PC)
- An image of your console settings (for PS4/Xbox)

Thanks!

Originally Posted by xSITHxLORDx
After 1 week and no fix for this serious problem !

Is this your halloween treat for your customers Ubisoft ?

I'm sorry to hear you feel this way, xSITHxLORDx. Please rest assured that our team are aware of this issue, and are investigating further. I'm afraid we cannot give a definite time-frame for a solution to be found.

If you are encountering this issue, please try the connectivity steps listed above. If the issue persists, please can you open a support ticket and include the requested information, so our team can investigate further. Thank you.

SmoothSeparator and Braveheartfan - As mentioned, our team are aware of this issue affecting our players, and are investigating this further. To help us to do this, we request that you open a support case and attach your port forwarding/system files so we can take a closer look. I'm afraid we cannot provide a definite time-frame for a solution to this issue. We apologise for any inconvenience, and appreciate your understanding at this time.

Braveheartfan - Thank you for opening a case. I'm sorry to hear you're having trouble updating your ticket. I would recommend that you try our browser troubleshooting - in particular, please could you clear your cache and cookies before trying again?

Thank you as well for providing additional information from you investigation. I will pass this onto the team for additional investigation.

Thanks for the updates on this, folks.

Could anyone confirm if this is still occurring for them?

@ SmoothSeparator - any plans for compensation will be communicated officially.

Regretfully, I have no further information to share at the moment.

Hey folks,

Apologies for any inconvenience caused by this regulatory restriction.

I will pass on your feedback about this to the team.

Sorry for our delay in getting back to you.
The feedback has been passed to the relevant team.

Hello all!

Please be informed that the development team are still investigating this issue further. At this moment in time, we have no new information to share regarding this. Once we have any official updates to share, these will be posted within the game forums and on our official platforms, so please keep an eye out.

We apologise for any inconvenience caused, and appreciate your patience at this time.

Hello there,

Sorry to hear that you are experiencing this issue.

I can see that this issue has been reported to the development team and it's currently being looked into. Once it's resolved, we are going to let everyone know through the patch notes. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hey SmoothSeparator,

I am sorry for the time it is taking for this issue to be resolved.

Regrettably, we do not have an ETA for this issue to be fixed as we cannot speak for the complexity of the issue.

Once further information is available, we will share it.

Hey Einherjarking,

I'm afraid that Support does not give out compensation nor would we be able to speculate on whether compensation will be given.

I will certainly pass your feedback onto the team, but this is not something I would be able to confirm would happen.

Hi guys,

Unfortunately we have no updates or further information around this.

Thanks for providing this feedback, we will certainly be sure to forward this for further review. In the meantime, please keep an eye on our official website, forums and social media outlets for any news and information as soon as this is made available. We thank you for your patience while our team looks further into this.

Amin_00_Amin: Hey there, please know we haven't forgotten and that our team is still investigating this much further moving forward. While we do not have any further information to share at this very moment, and I know that this has been a very prolonged issue, but please know we will keep everyone posted as soon as we do. We thank you for bearing with us during this time.

At this time, we have no updates on this.
Once we have an update, it will be shared on the forums and across our social channels.

Hey folks,

Regrettably, we do not have any further information to provide at this time.

Once that changes, we will do so, but for now, I'm afraid we do not have any further updates on this.

Hey Einherjarking,

I can appreciate that this issue has been present for a while. I cannot speak for how long a fix would take as we have no visibility on the intricacies of the issue, but be assured once we have more information we will share it with you all.

I'm extremely sorry for the difficulties this has been, however, our team is still investigating this issue at this time. While I do not have any new updates to share at this very moment, we will continue to reach out until we have further announcements to share. We thank you so much for bearing with us in the meantime.

Hey ArShiA.GMR,

I am sorry that this issue is still ongoing for you all. Regrettably, at this time we do not have any further information to share.

As this is an ongoing investigation done by the dev team, support does not have visibility on their progress. We're not able to provide an ETA for the issue, as we cannot speculate how long it'll take to resolve the issue.

I can appreciate that this has been ongoing for a while, but once we have further information to share, we will do so.

Hey ArShiA.GMR,

I am afraid our direct dev team will be the only team with visibility on this issue and as they're not a public-facing team there is no method to contact them directly.

Apologies for any inconvenience.

Hey BrockKozak,

I am sorry you feel this way. I can assure you that the team is not lying. This is something that is still under investigation and I can appreciate it has been for a while.

Once Support have more information to share on this topic we will do so.

I do apologize how frustrating this has been, and for how long this has been under investigation. The team is still looking into this issue, and there will be updates once there's more information.

Hey The_Sam,

I can appreciate that it has been a while and that you wish to get the rewards for playing. At this time we have no updates to share, but I can assure you that this is still being investigated.

Apologies for any inconvenience caused.