Original Post — Direct link
Hi after a game I don't receive xp or steel what can I do pls?
28 days ago - UbiWan - Direct link
Hey guys!

Thanks for sharing this. I'd like to get a bit more information. Does this seem to happen after each match, or only a select few?
21 days ago - Ubi-Borealis - Direct link
Hey there guys!

I'm sorry about the delayed response. If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them.

Our team are aware of this issue and are investigating further. If you are encountering this problem, could you please first try our connectivity troubleshooting for your platform:
- PC
- PS4
- Xbox

If the issue persists after trying these steps, please could you open a support case with our team so they can take a closer look at some system files. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

When opening a case, please include an image of your port forwarding, as well as the following system files:
- DxDiag/MSinfo (for PC)
- An image of your console settings (for PS4/Xbox)

Thanks!
21 days ago - Ubi-Borealis - Direct link
Originally Posted by xSITHxLORDx
After 1 week and no fix for this serious problem !

Is this your halloween treat for your customers Ubisoft ?
I'm sorry to hear you feel this way, xSITHxLORDx. Please rest assured that our team are aware of this issue, and are investigating further. I'm afraid we cannot give a definite time-frame for a solution to be found.

If you are encountering this issue, please try the connectivity steps listed above. If the issue persists, please can you open a support ticket and include the requested information, so our team can investigate further. Thank you.
21 days ago - Ubi-Borealis - Direct link
SmoothSeparator and Braveheartfan - As mentioned, our team are aware of this issue affecting our players, and are investigating this further. To help us to do this, we request that you open a support case and attach your port forwarding/system files so we can take a closer look. I'm afraid we cannot provide a definite time-frame for a solution to this issue. We apologise for any inconvenience, and appreciate your understanding at this time.

Braveheartfan - Thank you for opening a case. I'm sorry to hear you're having trouble updating your ticket. I would recommend that you try our browser troubleshooting - in particular, please could you clear your cache and cookies before trying again?

Thank you as well for providing additional information from you investigation. I will pass this onto the team for additional investigation.
about 16 hours ago - Ubi-Redbeard - Direct link
Thanks for the updates on this, folks.

Could anyone confirm if this is still occurring for them?





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