Fortnite: Save the World

Fortnite: Save the World Dev Tracker




14 Feb

Comment

Originally posted by fremenator

Honestly I see why they don't. The downside of communicating with us is that it builds up our expectations. Suddenly everyone is expecting the specifics things they wanted but when they see what epic actually meant they get disappointed.

There's no downside. We clearly failed to communicate information that was important to you. We can do better.

Comment

We're here. We missed the boat on clearly sharing the delay and seasonal gold details. That's on us and we're sorry. No excuses. We simply have to do better than this.


24 Jan

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Please DM me your ticket number and I'll check into it.


18 Jan

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My apologies regarding the weapon being blue everyone, I'm not sure what happened but the bug for this just landed on me a few days ago. Once this is solved it will be fixed in next week's patch.


10 Jan

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Hey folks!
 
With the release of V.2.1.0, two PC performance issues emerged:
* Game client hardlock, most notably when alt+tabbed away from the client.
* Significant in-game hitching.
 
Following our investigation, we discovered that both issues were due to a certain audio configuration and immediately pushed a backend update to disable it. Disabling this component should have no impact on game audio.
 
While this won’t fix all performance issues for all users, we believe the major PC performance regressions shipped with 2.1.0 are now resolved. We’re continually investigating performance issues in the pursuit of providing the smoothest experience possible for all players.
 
As always, thank you for your patience!
Shank
Live Ops Analyst


05 Jan

Post
    /u/S-LG on Reddit - Thread - Direct

Attention Fortnite community,

We wanted to provide a bit more context for the most recent login issues and service instability. All of our cloud services are affected by updates required to mitigate the Meltdown vulnerability. We heavily rely on cloud services to run our backend and we may experience further service issues due to ongoing updates.

Here is a link to an ...

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Post
    /u/S-LG on Reddit - Thread - Direct

We acknowledge that players currently cannot login to Fortnite and are running into an error message. We've got the team looking into this now.

External link →

28 Dec

Comment

Originally posted by TheDream92

Hey, some of us still can't build anything. Do you know when this will be fixed?

This is fallout from the same issue, unfortunately. Player support should be able to get you playing again if you reach out to them here: http://help.epicgames.com/customer/portal/emails/new

They won't be able to restore your inventory with everything, but that should at least get you back into the game while we sort out the rest of the details.

Post

Howdy all. Here’s some insight on what happened with today’s profile issues:

  • At 12:30 pm ET we pushed a backend service update to fix an issue with the Event Store calendar in Save the World
  • Not long after, your feedback started pouring in and we observed a large increase in service errors and started our investigation
  • Around 4:50 pm ET, following our investigation, we identified that one of our service instances had entered a bad state and we promptly shut it down and replaced it
  • Services immediately recovered, preventing further occurrences but not fully resolving for some previously affected users

We are now actively working to identify all users who have sustained profile issues in regard to lost inventory in Save the World and errors with V-Buck purchases. We’ll do whatever it takes to make this right.

Thanks for sticking with us even when we trip on our own shoelaces.

Shank
Live Operations Analyst

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14 Dec

Post
    /u/S-LG on Reddit - Thread - Direct

Hey Fortnite fam,

The V.1.11 holiday update is planned to drop this Thursday, December 14. This patch will not release at the normal 4:00am ET time. We are aiming for sometime Thursday morning, and will update everyone as we get close to the release. There will be downtime with this update. There is a chance the timing/date for this release changes.

For immediate updates, keep an eye on our twitter.

What's in V.1.11? Great question! You can check out the full patch notes ...

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13 Dec

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D'oh, sorry this happened to you. Was there anything special you can think of that happened when this occured? Like it hitting an enemy right before activation? I can take a look at this to see if there's something wrong, or ways to prevent this from happening.


11 Dec

Huzzah! We’ve pushed a fix that should help things return to a healthier state. This should also allow you to once again play with friends. We will continue to monitor stability and keep everyone posted on all the latest updates.

Global and Founder chat will remain off for the time being.

External link →

10 Dec

Comment

Originally posted by clouded_judgemnent

Game is back up but still no global chat.. what was the maintenance for then? Save the world is so broken, FIX IT! (PC)

Maintenance was to allow players to connect to each other so they can play together. Global and Founder chat will remain off for the time being.

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Originally posted by MrHomicidex

busy much today? on reddit and in the twitch chat you a boss

HEYYY, MrHomicide! I chatted with ya earlier, so happy you could join us during the PSX Event today!

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I completely understand you all wanting the update now, I want to see you out there having fun! There are however things we need to prepare before we push this fix and 2:00 AM ET is as soon as we can get this sorted out for everyone.

Thanks so much for your patience everyone! I know this isn't fun.

UPDATE: You are reunited! Players should once again be able to connect with their friends. We will be leaving notifications and Global/Founder chat off for the time being. Get out there and play with your friends!

We will update you once we enable friend notifications and Global/Founder chat.

UPDATE: You've missed your friends, we know and are about to begin maintenance to address the issues we've been seeing today. There will be some downtime (begins at 2:30 AM ET) during this period while the update makes it way out to you patient players. Thank you for your understanding.

We’ve been having problems with some of our services today. We’ve discovered a fix but it will require some downtime. We are scheduling this for 2:30 AM ET. We thank everyone for their patience today. We want you back out in the action!

We will provide more updates when we have them.

External link →

09 Dec

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We have to temporarily disable some chat channels (global/founders) for StW for unplanned maintenance. Players can experience intermittent issues with some social features in-game. Sorry! We're working to get chat back online ASAP. Stay tuned.

External link →

02 Dec

Post
    /u/S-LG on Reddit - Thread - Direct

Fortnite friends,

We hear you. PC performance took a hit since the V.1.9.1 patch and we have seen an increase in hitching for PC players. We prepared and released an update on Thursday, Nov. 30 to address these problems but have not seen much improvement. Our response time on this has been poor. We misidentified the scope, details, and root cause of the issue. In other words, we were trying to investigate your reports of things being worse but we were looking for answers in the wrong places.

This is on us, and we want to apologize to every player who has been affected by these issues. The team is still working on solutions, and will continue to over the weekend. We hope to have a fix ready asap. Watch our social channels for updates and count on us to let the community know when we have made significant progress.

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29 Nov

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UPDATE: Patch V.1.9.1 is now Live!


28 Nov

Post
    /u/S-LG on Reddit - Thread - Direct

Fortnite Fans,

The V.1.9.1 update will release on Nov 29, at 4:00am Eastern Time.

There will be downtime. Battle Royale matchmaking will be disabled 15 minutes before downtime begins as we prepare for the patch deployment.

Players will be logged out of all Epic services prior to the deployment will be able to to log back into the Launcher, Website, and Forums after a few minutes. The V.1.9.1 client update will be for all players on all platforms.

What’s in V.1.9.1? Great question! You can check out the full patch notes ...

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