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Hey Coletheism,
I've gone ahead and sent you a DM asking for your details. Please keep me posted. I'd love to help with your case!
Kind regards,
Hey Coletheism,
I've gone ahead and sent you a DM asking for your details. Please keep me posted. I'd love to help with your case!
Kind regards,
Maybe you wanna help with my case ?
Hey Zertrux,
I'd love to help! At your convenience, can you please update me via DM with your case number, display name/PSN ID/gamertag and Epic games email?
Regards,
I've had 2 problems that I reported immediately, by the time Epic's support got around to actually answering my tickets, they said too much time has passed and they cant help with the issue. I'm currently on 2 weeks for a schematic issue with no response.
Hi Manceypants,
I understand your frustrations. I'd like to help you. Can you update me via a DM with your case number, display name/PSN ID/Gamertag and the email that is linked to your Epic games account?
Regards,
Still waiting for my refund, so done with this.
Hey Flexeggutor,
I can help you with your case. Can you update me via a direct message with your case number, display name/PSN ID/gamertag and email that is linked to your Epic games account?
Thank you!
Hey Bryce_lol,
Thank you for bringing this to our attention. I've gone ahead and responded to your case, so keep a look out for it. I am more than happy to further assist you in making this right.
Kind regards,
We promised to provide a follow up revolving around the changes we made with update 3.2. Let’s talk about how we are going to make this right.
Dragon Weapons
The change we made to dragon weapons led to a lot of cases where weapons received a sub-optimal combination of perks. While these perks may have had higher rarity, they performed worse in practice. To make this right we’ll be granting a new schematic of any changed dragon weapon so that they match their original state, with their original perks, at the level they were at prior to the 3.2 update. You should get the new copy even if you’ve already recycled or otherwise disposed of your schematic after update 3.2. Additionally, we’ll be leaving the current version of the schematic in your Armory too, in case you prefer the new version.
We’ll update with a precise timeline on the restoration soon, but it should be this week. We’re currently in the process of deter...
Read more External link →I heard people taking like only a couple days? I submitted mine like 3 days ago & no reply & I'm thinking if I should charge back cause this game is bull shit now
Hey cruzter,
I'm sorry to read you're experiencing these issues. I've gone ahead and sent you a direct message. Please go ahead and update me with your case number.
Thanks!
Dragon Weapons
In Patch 2.5 we introduced a data error that caused the newly created Dragon Weapons to ignore our normal perk rules. We immediately started hearing from you about weapons that were extremely underpowered, loaded up with nothing but low-rarity “gray” perks. We fixed the error in Patch 3.0, so that all weapons dropped after that point had sets of perks that were valid, but that change alone didn’t help the players who had already earned one of those poor weapons.
For patch 3.2 we decided to run a script to detect weapons that were below our normal minimum threshold, or that had multiple gameplay perks that could potentially introduce unexpected bugs. Due to incorrect parameters the script enforced the maximum caps too, dragging down players who had lucked into an extraordinarily good weapon. The nature of our current perk system did not allow for a targeted re-roll at the scale of this issue (i.e. fundamental reroll rules were incorrect), ...
That's rough. We've been discussing global chat recently. The current implementation doesn't completely hit the mark in terms of providing a valuable tool to group, find players with similar objectives, etc. I don't have a solution to share today. This is something we want to improve upon.
Hey everyone, AMA is totally not in 2020 its tomorrow. I am bad at leap years.
Coming in hot!
That is amazing. I see a ton of the issues that have been plaguing STW for a few months, thank you for acknowledging they actually exist. Look forward to seeing them fixed!!
They are on this list for exactly that reason. We're committed to making that happen and making sure you have a place to see the status.
This is fantastic. I was hoping we'd see stuff like this.
Hmmm.
Is this the only patch notes to be released, Or are we to see more later on tonight?
Patch notes will drop tomorrow when we go down to prop the build.
Oh hey, nice. I missed that date change. It'd be nice if they'd point out changes like that.
Good catch. Looks like we need to update that original post. Currently on track for tomorrow. We’re “coming in hot” as we sometimes do, but likely to land on Thursday. Aim is to have that scheduled this afternoon/evening to be able to share the specific downtime.
This is amazing! Thanks so much for sharing.
You’re just cranking these right out. Well done!
Wow. Nicely done!
I feel like you don't like us
We love you guys. <3
I think we can all accept that, not much choice not to. But this isn't the first time we've heard from y'all that a mistake was made and you have to do better. So do better how?
That's a fair question and I agree. The first thing we're doing is dedicating more community folks that can focus specifically on StW. The rapid growth of Fortnite has meant we've had our community team spread across the entire game. We've spent some time staffing up and Clintonious and Magyst are now dedicated to StW interaction. You'll still see Popo, Mooney, Flak, myself, etc. here. Having a couple of reliable folks to make sure things don't slip through the cracks will help.