Gems of War Dev Tracker

Hey @Twistedatrition1

I’m very sorry to hear that you’re experiencing this issue. Please submit a ticket with the Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to help you in a lot more detail!

OminousGMan - Support Human ...

Hey @Bernos

I’m very sorry to hear that you’re experiencing this issue. Please submit a ticket with the Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to help you in a lot more detail!

OminousGMan - Support Human ...

Hey @jamiejamez

The problem you experienced would have been caused by Steam being on 6.4 and your mobile being still 6.3.

I’m very glad to hear that the issue has resolved itself after update to 6.4 on your mobile device. Very sorry for delay in the update releasing on Google Play.

OminousGMan - Support Human

Hey @Smiling_Spectre1

Thank you for letting us know that the new UI hasn’t been applied to the ‘Cast’ button in battle. I’ve reported this to the Development Team to investigate and correct.

Thanks again

OminousGMan - Support Human

Hey everyone!

This is a known issue and still with the Development Team to correct. I will pass on that this may be happening with Rose’s Parrot Notifications as well, so that can be investigated and fixed too if an issue is found.

Thanks again for brining this to our attention.

OminousGMan - Support Human

We have stopped including balance changes in client updates and instead balance changes have their own updates separate from everything else.

I will let the team know thank you!

Unfortunately, because you updated to version 6.4 on Steam and opened the game, your account can only be played on version 6.4 now.

It is late here in Australia (wher eour dev team is located) but we’ve let our team in America know about the issue on the Google Play Store so I’m hoping that by the time I check in here in my morning the issue on Googleplay will be resolved.

I’m sorry for the inconvenience of not being able to play on your mobile device in the meantime.

We’ll let you know once it’s fixed (but as it’s night here, you might see it’s fixed while I’m asleep!)

I’m sorry for the issues!

Can you please try all the troubleshooting in this article and let me know how you go?

Hey, did you update and play Gems of War on Steam befor eyou got this error message on Android?

I’m doing a deep dive into our ticketing tool over the next couple of days - with the priority being to get as many tickets as answered as possible. Hopefully this gives us a clean slate.

Then next week I’ll be reviewing some workflow, reporting and other things.

We’ve also been working on improving our processes regarding escalated tickets (things that can’t be handled by a support agent) as in the past these have often had long wait times.

I’m sorry for the unacceptable wait times you’ve experienced.

@CaptainAwesome can you also please tell me your ticket number? It sounds as though you’ve written multiple requests so they were merged together, in which case the message you received should say that it was closed and merged and into which open request. I...

Hi folks (I’m especially looking at you Android players!)

We’re very sorry the update hasn’t rolled out across Android yet.
It is getting late in the day here in Australia but we have been in contact with our American team so they can assist as well. Fingers crossed by the time I check back here in my morning the update will be available to you too

We’re sorry to anyone who updated on Steam and is now waiting to be able to continue playing on their Android device. I personally prefer playing on my phone so I get it!

Hey everyone!

Just wanted to let you know the Development Team is currently looking into why 6.4 hasn’t released on Android.

Once I have an update I’ll let you all know!

OminousGMan - Support Human

Hey everyone!

Just popping in to provide a quick update on this issue. The Dev Team have been testing a fix for this, which has corrected the problem.

The fix will be out in the next 24hrs.

Thank you so much for all your patience!

OminousGMan - Support Human

6.4 UPDATE: LEGENDS REBORN

• Legends Reborn is a 2 week long event that runs in a Kingdom.
• The chosen Kingdom will have an icon on the Kingdom’s name plate on the World Map (similar to when a Quest is available for the Kingdom has bonus Mythstones).
• Legends Reborn can be accessed from 3 places:
  • Games Menu
  • News Menu
  • Kingdom Menu for chosen Kingdom in Legends Reborn – Playe...