Gems of War Dev Tracker

Hello everyone,

Wanted to share an update on what has been happening this past week & the plan going forward from today.

As everyone is aware, since reset last week there have been a variety of issues in game affecting Event progress & Shop Tier purchases, Campaign Tasks & progress, Guild Wars and Guild contributions. After reporting these to the team as fast as we could collect them, they have been linked to the server having some load issues. Since then, over Tuesday/Wednesday the development team released a number of fixes and server changes to resolve this.

While since then we have seen a reduced amount of reports for these out-of-sync errors, we are aware that players are continuing to experience CLIFFY errors.

The team is continuing to investigate these reports and release fixes, as we work with players who are reporting running into this issue.

Going forward there will be some global compensation mail going out to everyone, in saying that we...

Hey,

I can jump in here for this quickly.
We are just waiting to hear back from the development team and as soon as we do, one of us will be able to get an update out to anyone with a ticket/in this thread.

Hey all,

Just advising you that I have removed the most recent posts on this thread as it continued to be off-topic from the initial thread/forum.

In future, please keep all discussions and feedback in their relevant thread/forum.

Jeto (she/they) - Support Human

Hello,

This is an issue we are investigating currently, I have added this to @OminousGMan report they sent through to the team at the start of the week

Jeto (she/they) - Support Human

That was the first thing I did. I just relayed the info I had back to you and then relayed my concern back to the team as well. I understand that sometimes bad luck and RNG can play a part but it was a bit more suspicious this time due to the number of reports and large and highly active guilds reporting.

I don’t know why they started showing up today, all I know is what info I was given.

I’m not sure why your bug report was skipped over, it was probably a simple mistake/oversight. It should have been merged into this thread. It may have been skip...

Hey @terberos ,

As mentioned above your post from yesterday, I linked - we currently have a Known Issues article for this currently, as soon as we have any more information to share we will update there and cross share to the forums.
This issue is still being investigated.

Hey,

If you haven’t already can you submit a ticket, making sure to include your invite code so we can pass on your account details to the development team - this is currently an issue we are already investigating

Jeto (she/they) - Support Human

As a small team, I do appreciate your patience as we have to make sometimes difficult decisions about how we use our time as we not only manage these forums but other channels too.
If you want to continue to have a discussion about PQ3 in a constructive manner, I am happy to do that in the PQ3 forum. It is absolutely not appropriate to continue this discussion here and as such, this will be the last word on the matter in this forum.

We didn’t do anything

I spoke to the team about this again this morning and they said if you’ve all been receiving the Nexus pets then these pets are also in the drop pool because they were released at the same time.

Hey all,

This does sound like the same issue we have been reporting where players are seeing their events restart.
But I have added this thread to our ongoing reports.

Jeto (she/they) - Support Human

Hey @Stonehead had you played another GW battle before the one with an error? (which number GW battle was this for you today?)
Also did you have the game open on more than one device?

I’m very sorry for this RiverWarlock, I’ve added it to the bug report for the out-of-sync issues players have been reporting.

We have a couple of devs doing overtime right now working on this, but as it’s night time here the team will be working more on this tomorrow.

Once we have information about how missing scores etc will be handled we will post about it in the official news section of the forum as well as on our help center here: