This thread is starting to toe the line. We encourage civil discourse, critique, and discussion. However, if the conversation turns insulting, abusive, or inappropriate I will act. Please endeavour to conduct yourselves civilly and treat each other with respect.
Hi there,
Can you please tell me your invite code?
You can find it at the bottom of the Gems of War settings menu.
Hey Starlite, I’ve been unable to reproduce this issue.
Next time you see it happen can you get a screen grab of the team you end up fighting, let me know the game mode and what time you started the battle?
Können Sie mir bitte Ihren Einladungscode mitteilen?
Sie finden es unten im Einstellungsmenü
This will be fixed in the next game update version 5.5
It was removed from Essence of Evil as a temporary solution as it was the most common cause of the issue being experienced.
I was asking about the tablet/touchscreen not to give you an alternative way to play but to see if you had any such devices plugged into your PC as a possible cause of the problem rather than your Xbox controller and flight controllers themselves.
I couldn’t tell you why it’s working after you went to bed even though nothing was changed, we didn’t change anything on our side.
If it starts happening again, I would go right back to basics, unplug all controllers, check for the issue - if there’s no issue - plug one thing back in - test again. Plug the Xbox controller in last. See what happens if you have just the xbox controller plugged in but not your flight controllers as well.
If we can identify what combination of things plugged in is causing the problem it will help us pinpoint the exact problem.
It’s not standard business practice to publish everything from bug tracking tools, but I’m sure we’ll find a better solution in the future.
Very strange and it’s no problem, I’m sorry there was such a long wait. I’m HOPING to have your request finalised by the end of the week if you send a reply. I will do my best!
replied, you should be able to see an ‘attach file’ button on the ticket now
Hey, I’ve replied to your other thread, let’s keep the conversation in one place so as to avoid any confusion 
This seems to be a technical issue, I’ve replied in your other thread, let’s keep the conversation in one place to make it easier
Please contact support for assistance:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356
Make sure to include the CLIFFY error code you received, the date you received it and your invite code (you can find this at the bottom of the Gems of War settings menu)
Hi @RRRHowever I checked your ticket status and it had a reply from me - if you check your ticket history you should be able to see it there and create a follow-up ticket if you’d like to reply.
@Fourdottwoone I will bring it up again with the team to make sure it’s not falling off the radar.
@Tibo I try to keep the known issues list updated with the most urgent/critical/important bugs for the community and only confirmed bugs will be added there.
I’m sorry if it’s not so useful at the moment, hopefully in the future we can improve on it - but it will take some time. It’s something I want to improve but I need the time to do it - and getting more time for this sort of thing is what we’re working on at the moment.
@SgtSocks that sounds very strange! If it’s easier please upload the video to dropbox or send it to us in a support ticket
Please let me know your ticket # if you send it via ticket.
I’m curious if you have the issue with the xbox controller when your flight controllers aren’t plugged in. You should be able to play the game with unused controllers plugged in but I can see from the video that something is kicking it back to the controller. This usually only happens when a controller is used (which you’ve made very clear you’re not doing). If it was as simple as a sticky button I’m sure you’d have worked that out by now, so I’m wondering if it’s a thing with having the other set of controllers plugged in and it kicking around between the different controllers for some reason.
You don’t use a touch screen/tablet at all do you?
Hey, sorry some of you are having this issue.
When did this start?
Do you just have the one controller plugged in? Or multiple?
Is your Windows version fully up to date? Did this start after a Windows update or after the latest game update? Sometimes making sure Windows is fully up to date will solve controller issues.
Are you trying to switch between playing with your mouse and the controller while playing Gems of War or are you just trying to play with the mouse while the controller is connected?
Do you have issues with the controller/mouse in any other games?
Also, correct we sort of use holiday and vacation interchangeably here.
Public holidays are when the entire office is closed.
Salty is currently on leave, it’s not a public holiday.
Hi there, I will reply to your tickets soon, sorry for the wait!
I notice in your screenshots that 2 of the purchases are still pending. I won’t be able to send you the missing items until the transactions are completed (if the items aren’t added to your account automatically once the transaction is complete).
If the purchases were made on March 29 and are still marked as pending I would advise contacting Apple Support for assistance completing or cancelling the transactions:
Apple Support: https://www.apple.com/support/itunes/contact/
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