Gems of War Dev Tracker

Thanks for the details @Sherby74 ! No ticket is needed for this.

Just a little info about some of the things we’ve done/found so far:

• We rebuilt all the art - multiple times
• Art was pushed out again
• We investigated whether the builds were failing in this area specifically
• We investigated corrupted files
• We have checked the atlases
• We have investigated different parts of our hardware & network for failures which could cause missing or corrupted art files
• We have worked with the affected players to look for commonalities such as platform and region to identify whether there was a failure with a specific store, game version, connection in a specific region.
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Hey everyone,

Currently the team are focused on fixing the offer and confirmation window.
We’ll be talking about what to do about the missed out on offers once that is done.

Also just a reminder to please use family friendly language when participating in the Gems of War community.

Thank you all very much for your patience while we’re looking into this and the other issues raised.

The team are currently investigating the cause of this, sorry everyone.

Yes, each time a Kingdom is the weekly event Kingdom and the fresh Epic Trial runs you will earn free pets for participating and receive the Offers again.

The article is ...

Hi all, can you please provide me with your invite codes? The team are still working on the fix unfortunately, but we can get your accounts sorted out individually in the meantime.

I have removed some points as this thread was getting combative and inappropriate - please keep things constructive & on topic. Most especially this is not the place to insult one another.

Hello Adventures,

I’m just jumping in to let you all know about an issue we discovered in 6.9 (and have a temporary fix for).

We discovered that the new Trial Offer and Epic Trial Offers are not popping up the confirmation windows (for spending gems) as offers do in other places, when spending gems.

To prevent anyone unintentionally spending Gems on the offers, we have temporarily increased the cost to a high amount (1,000,000 gems) to stop this happening. We’re not really expecting you to spend that many gems!

Unfortunately we were not able to turn off this offer, so that was the best solution on short notice.

We will be looking to release a proper fix soon and will return the cost to normal once that is released.

We’re still investigating missing art as we have a couple of reports still
It seems like it’s fixed for most people at least though and we’ll keep hunting down what’s still causing it for the others

The dev team just let me know they have a fix for this, I will let you know once it’s live, thank you everyone for the information!

Heads up, looks like the Epic Trials are currently set to the wrong level and will be lowered.
I’ll let you all know once that’s done.

@dujas can you give me the CLIFFY error you’re receiving just in case it’s caused by something different? I’ll giv eyour invite code to the dev team now anyway and will follow up with the code if you get another one

I’ve raised the Troop levels with the Designers and am waiting to hear back.

Just a reminder to please keep feedback in the 6.9 patch notes thread or make feedback threads in the feedback section, thanks folks.

Are you on Android?