Gems of War Dev Tracker

Hello

@DracoL1ch
Can you clarify which offer you are talking about?

• Pet Offer
• Troop Offer

Hello

Thank you for reporting this incident @CaptainBuckles

• Please provide your invite code! (This can be found in the Settings Menu, at the bottom-left corner in all CAPS)

In the meantime, just to clarify briefly about Barrier and Death Mark’s interactions.

Since Barrier does not block lethal damage and Death Mark causes an afflicted troop to have a 10% chance to die at the start of each turn. (Which would be lethal damage)

A troop who has been death marked, and has barrier casted on them afterwards would essentially be able to have both status effects applied to them.

Then,...

Hello

@Taisiakat
A quick update that you should be receiving your mail as normal.

Please let us know if you are still receiving this, or similar error messages

Hello

@OBSERVER
I’ve been made aware that your Cliffy error has been resolved and your mail will be properly received.

Hello

@Shaylynn
While the development team investigate this issue, what is your invite code?

And have you still been encountering this cliffy error?

Which CPU and graphics card do you have?

Hello

@Taisiakat
In this case, yes.

• If you dont mind, what is your invite code?
  (This can be found in the Settings Menu, in the bottom-left corner in all CAPSLOCK)

Talking with the team it appears the requests to collect mail were running too slowly but they were still being processed so everyone should receive their mail contents but some people may have seen their items added to their account after a long delay.

CX will follow up with anyone who writes to us in the morning but so far it seems everything is being added to the acocunts, just over a longer time than it normally would take.

@chopper can you let me know which mail you think didn’t add the rewards to your account?
I will use your account as my first basis to make sure things got added correctly.

It should be adding correctly but I will make sure.

I’ve updated the known issues article.

@chopper I got you, we will get these issues fixed first and then work out if we need a global compensation or to contact people individually etc, but I have you on the forum here so know where to find you!

I would suggest following the article I linked to in my first post so you will be notified of when the issue is fixed and what we will do for any missing items.

Hi all,

We’re aware there’s lag when collecting mail in game and also trouble reaching the status page on the gems of war website right now.

The team are working on it.

Thank you for your patience.

Hello

@Zhang
I want to give you a brief update that there is a fix being rolled out for this current known issue.

Please let us know if you are still running into this problem!

Hello

@Zhang
For privacy reasons, please submit a formal Support Ticket with this screencapture and exact same details and we can help you in further depth.

出于隐私原因，请提交包含此屏幕截图和完全相同详细信息的正式支持票，我们可以为您提供更深入的帮助。(Google Translate)

Hello again

Just in case that this is the issue that you’re discussing: (If it is, please confirm for me)

There’s a black gradient at the bottom of the screen on the world map that cuts off instead of fading out. In this case, it would just be the gradient visually cutting out rather than outright “banding?”

Hello

Unfortunately, on my current screen I am unable to see the “light banding” that you have mentioned.

In the meantime as a workaround, I can suggest perhaps changing the graphics settings lower or playing Gems of War in a different screen resolution! (I’d suggest 1920 x 1080)

Thank you for your understanding

Hello

@kasskados
Thank you for telling us about this issue on the Switch platform

I’ve let the development team know!

Note: If anyone else knows if this issue is also on other platforms, please let us know