Gems of War Dev Tracker

Hey @danac

As @sls has suggested, could you please contact our Support Team here: https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to help you with this issue...

If you’ve gone and pulled unannounced information from unfinalised game data you’re basically asking me to address something that isn’t going to happen, it may as well not exist.

I could write anything in the schedule and it won’t mean anything until we announce it as finished. I could write absolutely ridiculous stuff in there and it would mean nothing.

It’s exactly like complaining unannounced Troops aren’t balanced or they’re using the same Troop art as an existing Troop - because they’re not finished or announced.

There was not going to be a Vault event in january at all, now there is going to be one between now and when the next one IS actually scheduled so it is an extra Vault event.

If you’re someone who goes looking for unfinished spoilers you need to take it with a grain of salt because nothing you find in the unannounced game data is set in stone until we announce it is. So it’s a bit weird to complain about it.

Of course, if you want to ...

Hey everyone,

I’m following up with the development team to get an update on the status as to when this issue will be fixed.

Once I have an update I’ll post it here.

OminousGMan - Support Human

There wasn’t going to be a Vault event in January.

Now there is, so yes, this is an extra Vault Event.

Hey @Maisie

Thank you for letting for letting us know about this. I have reported this to the development team so that placeholder text can be fixed.

Thanks again

OminousGMan - Support Human

Update:

We’ll be running an extra Vault Event weekend once the Kingdom Pass has finished.

This way everyone can play with their usual play time but get the extra Rewards during the event that otherwise wouldn’t have happened.

It also means you’ll get an assortment of rewards from the Gnomes in amounts more respective of your individual play time rather than us sending out just the compensation based on average free Gems earnt per day, which is much lower for some players and much higher for others.

So it’s 200 Gems for banned players, 50 Gems global comp, and an extra Vault weekend.

Date is still to be advised, we will announce it through the blog like the regularly scheduled events.

Also, we hear your feedback about our global compensation not just for this issue but for previous issues as well and we will be reviewing our compensation policy for more widespread issues and updating them following this.

Hey @renovatio

I notified the development team and they confirmed that 6.7.5 update was released a day early on the Nintendo Switch.

I can see you have submitted a support ticket, I’ll let the team know and get that looked in to.

OminousGMan - Support Human

Hey everyone,

Update 6.7.5 has been released a day early and is now available on Nintendo Switch. This update contains a fix for the graphical issues with how emojis are displayed on Nintendo Switch.

Update 6.7.5 will be released for all other platforms tomorrow at 11 pm GMT. There are no additional bug fixes or changes for the other platforms, it is just an update to take down the Holiday Event.

OminousGMan - Support Human

Hey @renovatio

Update 6.7.5 hasn’t been released yet, this problem that you’ve received is due to a connection issue. please follow the steps in this article https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download

If none of the steps work please submit a ticket with our Suppo...